PayPal Community

Deanijr2002 · ‎Sep-21-2021

This is incorrect also because I have called and waited in hold for a combined 3 hours and was told that the balance was still held, no reason to give you or any solution for you to complete so PayPal will release the balance. No complaints, no issues ever no returned calls or emails. Nothing. I have offered to help with clearing up any and all issues you may have but that doesn't mean anything. So if you're holding money for no reason or will give me instructions or request action, what is the problem?

CGoeke · ‎Aug-11-2021

Same problem and no solution from Paypal

Tnr2188 · ‎May-31-2019

So my PayPal email address is the same as my regular email address I used to log into the account with

Dayo150672 · ‎May-18-2019

This is basically what I just got today also, word for word! This one used the name of Dan <removed> and as soon as I read his email, I could tell it was a scam straight away. Just don't reply and delete the emails.

Crystal39 · ‎May-16-2019

Now I know what I'm getting myself into

PayPal_Jae · ‎May-16-2019

Hi @Sam-McG I'm sorry you're unable to contact Customer Support by phone! Please refer here for all options of communication. For general queries, hours of operations are: 8:00 am to 8:30 pm Monday to Saturday; 9:00 am to 8:30 pm Sunday. Jae

Nerealazzari · ‎May-15-2019

I’ve already did both of them!

haggar2012 · ‎May-15-2019

not that - I pay with PayPal but my account is linked so they charge my Chase card. That is the point that they have started charging different amounts than the invoice.

eniemi · ‎May-15-2019

You may need contact customer service in order to see why you get the message. It sounds like it could be security system blocking you. Have you verified a card on PayPal? What is the amount you try to withdraw and how did you receive the money? Are you logging in from a device or location you do not tend to log in from? You could try change password and security questions, and using a computer with a secure network. You may need to wait full 24 hours before attempt if it still fails after this. Otherwise contact customer service and they may be able to help.

eniemi · ‎May-15-2019

If it is not different between countries on PayPal regarding this, you should be getting a refund. You have done your part and sent it back, the seller has been able to receive the package. If they refuse to receive it and let it go back to you, you should still be able to receive the refund. This applies at least to when one buy something and does not pick up the item and let it return to the sender. To be sure I would advice to contact customer support in your country.

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