Yes i have responded to the claim and noted that I received an empty box. I didnt write the words "buyer abuse" because unfortunately I didnt find that term until after I had already responded and theres no way to add more information after the 1st response. I did mention that the item was custom made and included her portrait...custom made items are supposed to be excluded from Buyer Protection when the customer claims "significantly not as described" but it doesnt seem like Paypal actually reads the information that we present. Its just a generic auto response. Im going to try calling them again. Yesterday when I called the entire system was automated, but ill assume that was because of weekend hours.
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