Paypal does absolutely nothing to protect the seller from predatory buyers. They make it easy for scammers, and it almost seems like they encourage buyers abuse!! For that reason I am leaving PayPal after over 6 years of business. I had a customer purchase a custom handmade phone case with her portrait on it and then she complained about a smudge of the inside of the case so I asked her to return it for a refund...which was a total exception to my policy, but she was a nightmare customer from hell so I just wanted it to be over with...I told her she had 7 days to return it or the sale was final...on day 10 she filed a claim with PayPal saying that the item was damaged and she returned it to me...she took the phone case (and free gift) out of the box and glued it shut and wrote return to sender on the box...I received am empty freaking box!!! PayPal has since sided with her and asked her to return the item...she provided them with the tracking number that I paid to have the case shipped to her originally. There is no way for me to upload my photos or video evidence and there is no one at Paypal to speak to about this. This is really bad business, and Paypal needs to do better to protect the seller from scammers.
... View more