A friend tried to send me money that he owes me, $1,020.00, and accidentally used the goods & services option, because that's what Paypal defaults to. Paypal charged ME, a consumer and not a merchant, a fee of $29.88. No sale took place, my friend was trying to send me money that he owes me. Naturally, I attempted to reverse his transaction by issuing a refund. What did Paypal do? They debited the FULL amount of $1,020.00 from my CHECKING account, rather than refunding from the amount in my Paypal account and reversing the fee. Now, they tell me that nothing can be done to resolve my issue because I didn't make an exemption claim before I initiated the refund. I have a long chat history with a customer service agent who told me to have my bank stop the refund payment, but my bank doesn't do that without charging a $30 fee, which is more than the Paypal fee of course. Their only "solution" is this: "You can submit a feedback on our official website by clicking "feedback" on the bottom right hand corner of the site." I will attempt to do this, but how is this ethical/legal??? Who else can I escalate this to?
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