Hi all, One of my customer escalates a complaint to paypal about me, saying that my company took too long to send her order she made. I inform her that the delivery will take much longer than usual due to covid-19. So, I offer her a refund. But strangely, she refused. What should I do about this? As Paypal has informed me to resolve this before 3rd Jan to avoid chargeback. Hope to get some advice. Thanks !
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