@Teasdale6497 To get the coverage of seller protection you have to meet paypals criteria for that protection. One of those criteria is to provide trackable proof of delivery of the item to the buyers paypal registered address at the time of the purchase. You sadly didn't so you lost all your seller protection. An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer. So apart from the fact that feedback is to do with Ebay and not Paypal + it can be left by mistake for the wrong seller + it could have been left by the hacker it is meaningless. If Paypal check IP addresses / devices and find in favour of the account holder then of course they are reimbursed. But you would have been reimbursed as well if you met all the requirements of seller protection............sadly you negated your own protection by sending 2nd class.
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