PayPal Community

I have the same issue.   How can I make sure that the isseue is not on my end? How do I check that my account can send/receive cross currencies?   Thank you      ... View more

I got scammed by the same website on May 25, 2020 when I attempted to purchase a vintage sweater based on the picture of the sweater on the website. When I got suspicious about being scammed. I  did a Google of the image of the sweater from the website and found the same image on a different website.   The website www.dokanuu.com appears to be sometimes down and then back up again The website has been missing for quite some time.   If you Google "dokanuu" they are on Facebook.       ... View more

@Muzzy75      Don't bother phoning lines are not up and running due to covid. You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you. They may decline citing policies but if you say you made a mistake then they might open a second dispute for you. If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback? Click help / contact bottom left of Paypal pages for options available for your country at the moment. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@CamB2  If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment. ... View more

@dave123451    Check if you had a subscription set up... Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''. If not then........... if you were hacked...... Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was. An unauthorised transaction means that your Paypal account was hacked and used without your consent. If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund. I hope you changed your password and security questions? I hope you ran a virus scan on your computer? I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted. ... View more

Hi, I believe withdrawals can take up to 3 days. If it has been over that, I’d recommend calling PayPal just to double check. ... View more

Hi, I’d recommend not using the mobile app for this as I have experienced the same issue. Better to use a web browser. ... View more

Hi, this issue is to do with eBay and not PayPal. I recommend contacting them about it as PayPal can’t help in any way. ... View more

Hi, I don’t believe there is a way to cancel this unless you call PayPal during their opening hours. However I’m not sure they’ll be able to assist. ... View more

Hi, I don’t believe there is a way to change it without making a new account. You can only turn it off and on. Apologies. ... View more