E-Bay

[Muzzy75]

I received an email from EBay saying that the order I had placed was with an account that had been compromised & to contact PayPal to request a refund........ but when I went to the Resolution Centre I accidentally used the wrong option & PayPal rejected my request. Is there another way to dispute this transaction & get my money back? I've tried several times but it just keeps saying case closed & although I explained all this in a live chat I've received no response from the relevant Department. Thanks in advance for any help.

[taylorf31]

Hi, best thing to do is call PayPal in their opening hours.

[kernowlass]

@Muzzy75 

Don't bother phoning lines are not up and running due to covid.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Click help / contact bottom left of Paypal pages for options available for your country at the moment.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.