PayPal Community

Hello everyone, i hope someone can help me with this issue. So i've received a payment for virtual currency (world of warcraft game) and after some time the buyer filed a unauthorised claim from their financial institution claiming he didn't authorised the payment. The transaction is sent via Goods/Services (i make sure i receive only payments via goods/services now) I have provided proof of delivery and chat message transcription with the buyer (we used Discord)  I censored all infos Payment received from ************* 11 August 2020 at 09:29:42 GMT-7 Transaction ID: ******************** Payment Status: ON HOLD   Payment Type: Goods and Services     Gross amount 205,00 USD       OK to ship to ************* ************* Unconfirmed Seller Protection Not eligible First of all why is seller protection Not eligible if the transaction is sent via Goods/Services? In fact i sent a money request with details to the buyer, and he paid the request just like everyone else.  Second of all, and this is most important for me now, i forgot to add into response to paypal that the buyer before purchasing sent me a email from the same email he purchased on paypal (basically i have him sending me a email claiming he is purchasing what i wrote in the notes, etc. ) is this considered as some sort of proof that it was him authorising the payment or not?  Is there a paypal email i can send this new information i just found out i have about the transaction? Because i cant reply anymore to the ongoin dispute or claim or whatever it is.  ... View more

Hello, i'm really frustrated with this issue. I've used plenty of times VPN by accident while logging on PayPal because i need to have it on almost 1/2 of the day. Nevertheless, my transactions i send are being held by PayPal all the time for day-2-3. It's really impacts me that the people i have to pay having their money on hold, especially the new people i work with and should build trust. I'm selling virtual currency/goods on a video game and it requires me to be on a VPN almost all the time, i forget to disable it sometimes and just log onto paypal if i need to send payment or check if i received it. I called PayPal support and they told me that apparently automated bot detected VPN and the transactions are being held and havent told me nothing else about it like when will it last - how long is the account gonna be flagged. I'm aware of the circumstances but it's not my intention, and i really need somebody to look into this, please. Thank you   -Dusan ... View more