Hi @nightanus,
Welcome to our Community!
In these situations, it is important to update the security on your account and your online access devices. If you cannot report the payment to the Resolution Centre, please make sure you follow through with the report stating that you cannot specify the payment.
I would suggest you follow this up by calling our Customer Support on 0800 358 7911 or by sending an email through the secure Message Centre on your account. This is located in the Help section of your account.
Thanks
Martin
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