PayPal Community

Jay_nguyen · ‎Nov-06-2020

Ye that’s absolutely right. The chat feature is totally fc*k’d, the resolution center is even worse, and their staff hang the calls for hours. The only reason I use Paypal is to buy on eBay, other than that I use Alipay instead.

Jay_nguyen · ‎Nov-06-2020

My identity was confirmed long ago and my account was working normally last month. Today I received a payment, so I login to my account to withdraw money to my bank account. But I see an alert asking me to confirm identity. I click the link, it says my identity was confirmed, my account is back to normal. But in my Wallet page, the alert is still there asking me to confirm identity. I am unable to withdraw money to bank account. Please help me with what suddenly went wrong with my account. Thanks a lot.

Jay_nguyen · ‎Feb-11-2020

Hi, I have an issue with a refund from eBay. I used a VISA card to pay for a purchase a month a go. Last week I cancelled that card, and am waiting for the replacement card with different card number. Now the seller issued a refund. Paypal indicates in the email that ~$10 will be sent to Paypal balance, and ~$97 will be sent to the cancelled card. I have been waitting for 2 days but seen no refund in Paypal activity history. I would like to know if there would be a lost in this refund. If so how can I get back my money. Anyone please help. Many thanks!

Jay_nguyen · ‎Jun-04-2019

Hi everyone! I used Paypal for a purchase last week, the bank account linked to my Paypal didn't have enough fund but I didn't know. So my bank refused the transaction, Paypal sent money to the seller then requested money in my bank account but failed. The day after I got an email from Paypal informing me the negative balance and they will attempt the request of money again in 5 days. So I transfered money to the bank account and letted Paypal execute its process. Yesterday I checked the transaction history in my bank account and saw that the money was removed successfully by Paypal. But the negative balance does not disappear. I contacted Paypal and they told me to add money again to resolve it. That's so non-sense and unfair as the problem is in their system but they want to double debit me. Please advice what I can do. Many thanks.

Jay_nguyen · ‎Jun-04-2019

Hi, thanks for your reply! I meant in transaction history of bank account, my money was removed yesterday to send to Paypal, but Paypal does not reset my negative balance, intead they ask me to add money again when I tried to contact them.

Jay_nguyen · ‎Jun-04-2019

Hi, I got a priblem with the negative balance in my Paypal account. Last week I purchased an item and paid with Paypal, I didn’t know that there was insufficient fund in the bank account I used for the purchase. Paypal sent money to the seller, then requested money from my bank account. I then got an email from Paypal saying the request was failed and they will attempt it after 5 days. So I transfered money to the bank account and just letted Paypal do its job. Today I checked transaction history in my bank account and saw that the money have been requested successfully, but my Paypal balance is still negative now. I contacted Paypal notifying the issue but they answered something different. Please advise me what I should do. Many thanks for any help!

PayPal Community

Re: Paypal keeps asking me to confirm my identity.

Paypal keeps asking me to confirm my identity.

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