Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Jun-26-2017
Kayley90
Kayley90 Contributor
Contributor
5
Posts
0
Kudos
0
Solutions
Your 3rd PayPal Anniversary
Your PayPal Anniversary
The Return
Organized
Ice Breaker
Active
View all
Latest Contributions by Kayley90
  • Topics Kayley90 has Participated In
  • Latest Contributions by Kayley90

Re: Why can't I issue a partial refund on the PayP...

by Kayley90 Contributor in About Business
‎Jun-26-2017 02:14 PM
‎Jun-26-2017 02:14 PM
I am using the same version and build number as you, and i have just checked and its the same app for both US and UK so im not sure whats going on. Ill give them a ring tomorrow then post the solution on here in case anyone else has the same issue.   ... View more

Re: Why can't I issue a partial refund on the PayP...

by Kayley90 Contributor in About Business
‎Jun-26-2017 02:03 PM
‎Jun-26-2017 02:03 PM
Im from the UK. Sorry I didnt realise this is a US forum. ... View more

Re: Why can't I issue a partial refund on the PayP...

by Kayley90 Contributor in About Business
‎Jun-26-2017 01:11 PM
‎Jun-26-2017 01:11 PM
Thank you for your reply. Im not sure then why i am not getting the option to give a partial refund because i am doing what you say and all im getting is THIS...   No option to change the amount.   Thanks again. ... View more

Why am I unable to issue a partial refund using Pa...

by Kayley90 Contributor in PayPal Here App
‎Jun-26-2017 11:23 AM
‎Jun-26-2017 11:23 AM
Hi everyone,   I have recently bought the PayPal here card reader for use with my clothes store. Ive not had to use the partial refund feature yet however when I've been having a play to learn how to use all the features, I'm coming across an issue with the refunds section. Because I could have more than one item on the sale, I tried to partially refund a sale but could not change the amount.   I clicked the menu button Then Sales Activity page I then clicked on the sale to partially refund Then refund Then when the refund screen popped up, I was unable to edit the refund amount.   I don't want to have to refund the full sale every time someone returns an item, surely there is a way to make this work.   Am I doing anything wrong?           ... View more

Why can't I issue a partial refund on the PayPal H...

by Kayley90 Contributor in About Business
‎Jun-26-2017 10:57 AM
‎Jun-26-2017 10:57 AM
I click on the menu icon then sales activity then click on the sale I wish to issue a partial refund click refund then it comes up with the total price of the sale and it does not let me alter it.   i have tried on both the android and iPad apps and I am having the same issues.   am I doing anything wrong? ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!