Why am I unable to issue a partial refund using PayPal here?

Kayley90
Contributor
Contributor

Hi everyone,

 

I have recently bought the PayPal here card reader for use with my clothes store.

Ive not had to use the partial refund feature yet however when I've been having a play to learn how to use all the features, I'm coming across an issue with the refunds section.

Because I could have more than one item on the sale, I tried to partially refund a sale but could not change the amount.

 

I clicked the menu button

Then Sales Activity page

I then clicked on the sale to partially refund

Then refund

Then when the refund screen popped up, I was unable to edit the refund amount.

 

I don't want to have to refund the full sale every time someone returns an item, surely there is a way to make this work.

 

Am I doing anything wrong?

 

 

 

 

 

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