PayPal Community

I sent an item back to China and uploaded the tracking info to Paypal, as requested. Paypal had already said that I would receive a refund once tracking showed it had been delivered (see bottom of message).   The item is now showing by Royal Mail as being delivered on 2nd Jan, yet the status has remained the same and I have still not received a refund. When would I expect to receive a refund?   I have emailed customer services - generic reply I have called customer services - robotic response, no live person on the other end of the phone. I have no way of letting them know it has been delivered, but I know for sure, the seller will not let them know. The delivery was previously attempted 10 times.   We've shared this tracking information with the seller and asked them to let us know when they've received the item back.  If they don't confirm receipt of the item, we'll evaluate your tracking information. Once we've confirmed , we'll issue a refund.   ... View more

I have a claim pending in the resolution centre.   To cut the story short, I purchased some shoes from China. I tried cancelling them after they failed to arrive within 7 days (postage stated 3-5 days/postage and was £14.99) , but they told me they had been sent. They were sent 9 days after purchasing! The shoes were for an occasion which had passed, so no longer wanted.   Paypal agreed that I should receive a refund for the shoes and the postage to me (not for return postage). I uploaded the tracking number to paypal, as requested. A message states that if they require additional information, they will contact me by 21st December.   According to Royal Mail the package has been in China since 16th December, but there has been no activity shown on the website since then. Tracking no. RH080204549GB   Does anyone know what the next stage is please? I get automatic replies from Paypal, when using the help section.   ... View more