I am new to ebay and it was the second item i was selling.i put a scout 4 medical scooter on ebay for local pickup and paypal as payment i didnt know you could ask for cash on pick up.the buyer came and picked up the scooter and now wants and refund saying that its not as descibed and that the photos are not the scooter.the photos are the scooter i took them myself the day i put it on ebay.i took the pictures on my phone and the only photos u can put are the ones directly from ur camera it does not let u put saved photos they have to be taken right then.she is saying that the scooter is not what was described but i clearly stated it had no seat or key.do i have to refund the money?she picked the item up she knew what she was buying.what do i do?how do i handle this.?
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