PayPal Community

Just got off the phone with PayPal tech support.  PayPal has stopped providing phone numbers with customer transactions and this is causing us major headaches.  UPS, FedEx, etc., REQUIRE phone numbers in order to process a shipping label.  Now, we have to go back to each of our customers via email, ask them their phone number, and this is delaying shipping.  PayPal gave me some bullsh__ story about how providing phone numbers costs PayPal money, and when I challenged that, I was told that they are "not storing phone numbers".  REALLY?  Anyone who believes that needs professional help.   Can anyone provide first-hand information on a good, reliable alternative service to PayPal? ... View more

Transactions we receive from eBay transactions are coming across without a valid telephone number, which our database requires before we can process a shipment, thus delaying our shipment while we have to go back to eBay and do a Customer Contact Information request.  Yes, transactions from our webstore sales have the customer's telephone number.  Why is that?  What do we need to do to get valid customer telephone numbers on ALL transactions? ... View more

I realize that PayPal wants to have pages which are optimized for phones since many folks are paying using their phones.  I have absolutely no problem with that.  But why can't PayPal allow us to set, as a default, whether we want to have phone-optimized or classic view pages displayed to us?  There are still a few of us dinosaurs who conduct our business at an honest-to-God, desktop computer and having to constantly call up an additional, "classic view" page in order to see the customer's phone number and to input the shipping tracking information is a real pain in the shorts.  And every time a user has to call up another page, its a hit on your servers and it does take time.  I would think it is in your best interest to minimize how many pages you must serve up per transaction.   Also, is there a reason why PayPal can not standardize the customer's phone numbers?  Another annoying tidbit. ... View more

I realize that more and more buyers are using their cell phones and that PayPal wants to provide those users with a format that is suited for cell phone screens.  Nothing wrong with that.   But I do have a BIG problem with this new layout which assumes everyone is accessing PayPal via cell phone.  The new page layout may be wonderful for cell phone users, but for those of us who conduct real business using a real desktop computer, the new page sucks.  First, the new page does NOT provide the customer's phone number.  For that you have to go to the "classic" page.  The new page also does not allow sellers to add shipping information - again, you have to go to the "classic" page.   Why is it that every other site I go to has the ability to determine if I am accessing it from my cell phone or my desktop, and serves up the apporpriate page layout?  Why can't PayPal do the same?  Its a pain in the shorts to have to constantly click on "classic" page and have that brought up.  It also means additional hits on PayPal's servers.  If the programmers at PayPal can't figure out how to identify a user's platform and serve up the appropriate page, then how about allowing those of us who want to see ONLY the "classic" page layout to set that as our account default?   I have sent this recommendation into PayPal numerous times, and obviously it is ignored.  Now I think I'm the only dinosaur left on Earth that uses a desktop computer to conduct my business.  It may see like insignifica to you, but to me it adds up quickly.  "Pennies add up to dollars" as the saying goes, and those extra clicks and waits for the "classic" page to be displayed adds up.  To the point that I am now seriously considering an alternative to PayPal for my online sales. ... View more