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The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
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If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Dec-07-2016
subsidel
subsidel Contributor
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Topics subsidel has Participated In
  • Topics subsidel has Participated In
  • Latest Contributions by subsidel

Re: Victim of Illegal Chargeback Fraud, being put ...

by OmegaRacer Contributor in Holds, reversals & reserves
‎Jan-19-2018 07:12 AM
1 Kudo
‎Jan-19-2018 07:12 AM
1 Kudo
Sorry, didn't realize it was an UK forum....I just followed a link on the google search. ... View more

Re: Virtual items charge-back HELP!

by Moderator PayPal_Siobhan2 in Getting started!
‎Dec-19-2016 03:47 AM
‎Dec-19-2016 03:47 AM
Hi subsidel,   Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook, Twitter, email or phone and we would be happy to advise.   Thanks - Siobhan ... View more

Re: Unauthorised Claim! Virtual item. Best way to ...

by kernowlass Esteemed Advisor in Disputes and claims
‎Dec-09-2016 12:51 PM
‎Dec-09-2016 12:51 PM
@subsidel     An unauthorised transaction means that an account holders paypal account has been hacked and used without their consent.   If paypal investigate and find that they are telling the truth then of course they deserve their money back BUT paypal would reimburse you if you met all the requirements of seller protection.   Unfortunately seller protection does not cover virtual transactions, you can sell them but at your own risk. ... View more

Re: PLZ CAN SOMEONE HELP? :(

by kernowlass Esteemed Advisor in Refunds and cancellations
‎Dec-08-2016 02:19 AM
‎Dec-08-2016 02:19 AM
@subsidel   Ask customer services. ... View more

Help resolving a claim! Will I be charged?

by subsidel Contributor in Holds, reversals & reserves
‎Dec-07-2016 01:13 PM
‎Dec-07-2016 01:13 PM
Hi so i sold 10 pound worth of gold from a game (on ebay) and after the trade completed, he messaged me on ebay again asking if he could buy another 10m more which i agreed to do (2 serperate trades). 30 minutes after we traded he says: "I didn't purchase this transaction, It could be my account has just been tempered with by unknown individuals, am sorry for this. I hope you could refund asap". Not long later (on paypal) i get this: The buyer has opened a claim stating this transaction was made without the account holder’s knowledge or consent. Please click Resolve Claim Now to view your options to resolve this issue and how to provide relevant information that will help in PayPal’s investigation. My moneys on hold. Heres the thing, hes opened the 2 cases on paypal): Now if i lose the case (which is most likely) will i get charged £14 pound twice coz its 2 cases? and on the resolve the case now, if i choose the option: I have not posted the item and I will refund the payment, will i avoid these £14 charges? I would rather refund the scammer 19 pounds than get charged £28 pound for investigation purposes. ... View more
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