PayPal Community

I have sold 2 virtual items to the same person (on 2 seperate occasions within the space of like 30 minutes). 23 minutes after i trade him the goods, he claims it wasn't him and now is making an unauthorised payment claim which is extremily hard to believe. I'm certain what he's doing is fraud. I'm going to lose most likely.        Since my only options are:        Do i select option 1 and pretend i've shiped the item but in the description i beg to paypal to look to see if his paypal/ ebay account was hacked?   What is the best way to make sure paypal look into this claim properly and investigate this?.   He purchased the items on ebay so there must be some evidence another IP address took over his account?    ... View more

3RD thread now,    Can't find the answer anywhere on google.    Story: Sold + traded x2 virtual goods/ on x2 seperate listings on ebay to the same buyer. Soon after he stated it wasn't him that bought the items and he contacted his bank to reverse the money.    Now i have this showing on paypal:     My worry:    I feel i'm going to lose this case because its virtual goods but:   1: Will i be charged twice if i lose the cases (28 pounds)?   2: If i selected this option below. Will this prevent me from being charged 28 pounds?)     I appreciate it if someone could answer asap. I would prefer to refund the scammer 20 pounds than lose a total of 48 pounds.    Thanks.      ... View more

Hi so i sold 10 pound worth of gold from a game (on ebay) and after the trade completed, he messaged me on ebay again asking if he could buy another 10m more which i agreed to do (2 serperate trades). 30 minutes after we traded he says: "I didn't purchase this transaction, It could be my account has just been tempered with by unknown individuals, am sorry for this. I hope you could refund asap". Not long later (on paypal) i get this: The buyer has opened a claim stating this transaction was made without the account holder’s knowledge or consent. Please click Resolve Claim Now to view your options to resolve this issue and how to provide relevant information that will help in PayPal’s investigation. My moneys on hold. Heres the thing, hes opened the 2 cases on paypal): Now if i lose the case (which is most likely) will i get charged £14 pound twice coz its 2 cases? and on the resolve the case now, if i choose the option: I have not posted the item and I will refund the payment, will i avoid these £14 charges? I would rather refund the scammer 19 pounds than get charged £28 pound for investigation purposes. ... View more

Hi so i sold 10 pound worth of gold from a game (on ebay) and after the trade completed, he messaged me on ebay again asking if he could buy another 10m more which i agreed to do (2 serperate trades). 30 minutes after we traded he says:   "I didn't purchase this transaction, It could be my account has just been tempered with by unknown individuals, am sorry for this. I hope you could refund asap".   Not long later (on paypal) i get this: The buyer has opened a claim stating this transaction was made without the account holder’s knowledge or consent. Please click Resolve Claim Now to view your options to resolve this issue and how to provide relevant information that will help in PayPal’s investigation.   My moneys on hold.    Heres the thing, hes opened the 2 cases on paypal): Now if i lose the case (which is most likely) will i get charged £14 pound twice coz its 2 cases?   and on the resolve the case now, if i choose the option: I have not posted the item and I will refund the payment, will i avoid these £14 charges?    I would rather refund the scammer 19 pounds than get charged £28 pound for investigation purposes.  ... View more