@lancelotme wrote: @BAyurveda she chose this seller over a competitor based on price ,not knowing they were using a storage unit as an office /warehouse and then moved away/ The difference in price helps her save almost $1000,but the machine is defective. Hind sight is 20/20,next time for this kind of money,check out the seller,find out from the manufacturer if he/she is a registered dealer,? where did they get their merchandise from? Are they returns,refurbished,used ? Thank you for your understanding @lancelotme. This is starting to feel like therapy now 🙂 That is a very accurate assessment. I simply chose the 2nd most expensive machine, because of the $1000 price difference. Which is significant when considering the gamble. Although it is worth mentioning that blissfulmindspa.com is the top search listing on Google when searching for "Automatic Shirodhara Machine". This is the scheming seller that I am referring to who does not even list a business address or pricing on the website. Before sending the 1st unit back, I did ask PayPal of this seller's reputation and I was told that they couldn't get into any particulars due to privacy reasons but acknowledged that they were a known Seller and that I was protected under their so-called Buyer Protection (NOT). Unfortunately, there are not a lot of choices for "Automatic Shirodhara Machine". There are just a couple of people who have invented such a product out here in the US to fulfill a specific therapy need for the growing Ayurvedic market. So this is not mass produced equipment. And you are dealing with the inventors directly. So there is no real way to trace their reputation, selling history, or even the condition of the equipment that they are selling. You just have to resort to their sales pitch on the phone and hope that they will be professional enough to stand by their "invention" and accept the design flaws as they are recognized by the consumer. As a business owner myself, I gave the benefit of doubt and spent hours and days trying to repair and tweak the many possible issues of the first unit as instructed by the Seller over the phone. I simply had to give up because A) I had done my due diligence and recognized that this is nothing but a design flaw, B) The reliability factor was non-existent after all the fiddling that was necessary for the day to day operation and C) Simply did not have the time or patience left to fix the Seller's problem for them. I just wanted it taken back and issued a refund. It was a shock when I was told via e-mail "Without giving us the opportunity, we cannot give the money back."
... View more