First let me say as far as I can tell I meet all of the requirements for seller protection, but I am still concerned. I'm just selling off some things I no longer have use for to US buyers online via ebay (I'm in the US). So over a month ago I sold a $900 item on ebay. The day after it was paid for I shipped the item, uploaded the tracking to ebay, etc. I followed the tracking until the item was delivered. A day after the item was delivered I sent the buyer a message via ebay thanking them for the purchase, asking them for feedback and let them know if they had any questions about the item to feel free to ask. The buyer immediately (as in within minutes) responds they have no idea what I am talking about and did not purchase the item. In a panic I immediately contact ebay, explain the situation to which they say there is possible fraud on their account and that I shouldn't worry because I will be covered under buyer protection. So I think everything is resolved at that point. Wrong! So over a month goes by after that happens with me thinking everything is handled. Then this past Thursday, on 9/1, I get an unauthorized transaction dispute from the buyer via PP and the funds are frozen in my PP account. I immediately respond and supply the required information. I also call PP and talk to a dispute specialist who sees I've supplied the information and informs me I will be covered under seller protection. I also contacted ebay again and they tell me the buyer never contacted them or disputed anything with them which seemed a little suspect to me. The next day I get an email from PP that the situation is resolved and the case is closed in my favor and my PP balance is restored. So, again, I think everything is resolved at that point. Nope. Yesterday, on 9/8, I get another unauthorized transaction chargeback dispute from the buyer via PP and the funds are again frozen in my PP account. So at this point I'm pretty upset. It was bad enough going negative $900 last week when the funds where frozen the first time. I thought the case was closed then. Now I'm negative negative $900 again. So I've done the same song and dance again; submitted the same information to dispute their chargeback claim and it is pending PP review. I am assuming since I meet all of the conditions for seller protection under PP policies I will be OK again, but honestly I'm still scared of not only losing this $900 item, but having to pay another $900 back to PP if somehow they rule against me. At this point I really feel like this guy is trying to scam me for several reasons. - The guy responded right away when I originally messaged him after he received the item via ebay; I find it hard to believe, given the speed he responded to me, that he missed all the notifications about the item being bought and sold on his ebay account since he clearly got the message I sent him. - The fact he responded right away (seriously, like minutes after I messaged him) illustrated he still had full control of his ebay account. - He never took any action with ebay and from what they tell me, they never heard a peep from him about the transaction. - He waited almost a month and a half before he disputed the transaction as unauthorized via PP, which seems odd considering he replied to my ebay message the day after the item was delivered to which he claimed it was unauthorized. I don't know about you, but if I had a $900 unauthorized charge I would have taken immediate action. - He lost the first unauthorized transaction dispute via PP and is now doing the chargeback dispute - maybe I'm missing something but if he had proof he did not make the purchase would it not have ended there? - And the most damming of all; I did some research via public records on my own and discovered the name of person who is submitting these disputes, which was also the name of the person who purchased the item does indeed live at the address the item was shipped and delivered to. So am I just being overly paranoid here, because this guy seems majorly suspect to me at this point and I'm worried even if I win the chargeback that still won't be the end of it.
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