PayPal Community

Hi,   I have received an order from our website and payment for the goods has been made via PayPal. We've created the items ordered.   The Confirmed PayPal delivery address is clearly wrong so there seems little point in posting.   I've attempted to contact the purchaser on several occasions but received no reply. So, in short, we received the order, received the payment, created the products but cannot send.   What else can I do? ... View more

We purchased our PayPal card reader in October 2015 - it arrived all nicely packaged in a clear perspex box on 3rd October.   I removed it from the packaging, followed the instructions to download, configure and 'link' the reader and all worked well. Since then, the card reader has lived back in it's perspex box until yesterday 2nd August when I unpackaged it for the 2nd time to carry out a transaction. I chatged the reader with the supplied USB cable and everything seemed fine as it started up but then I was presented with the display message:   Damage to reader detected. Contact PayPal for assistance.   I contacted PayPal as suggested and in short was told I'd have to buy a replacement as the one I have must be physically damaged!!!   Having researched the problem on this community and online, it seems this is a very common problem. In my case, there's no physical damage and I suspect a software/firmware issue that is totaly beyond my control.   I'm really miffed that I'm expected to pay for a replacement as it clearly is not my fault - I feel a bit scammed to be honest. I know the unit is out of warranty but with just two uses, one to set it up and check all is okay when I originally received it and the second time to carry out a transaction that couldn't be completed because of the error, this is NOT my fault.   I did try to reset the unit as instructed by PayPal support but as soon as I press the reset button, instead of seeing the expected green triangle, my unit starts up and then displays the error.   Not happy   Regards John ... View more

Hi guys,   First post on the forum and I'm seking some guidance please.   We print clothing to order through our website. We offer various options for postage to overseas customers, e.g. Standard Airmail that cannot be tracked and a fully trackable option that obviously costs more. The choice is for the purchaser to make and unsurprisingly, the non-tracked option is by far the norm.   We give guidance for orders that are of greater value:   Delivery Methods All orders are sent using UK Royal Mail. International orders are sent using air mail. Please note that we cannot track orders unless you select a "signed for" service. In most cases standard mail arrives fast and securely, however if you are placing a large order or have a shared postal address we suggest you use a "signed for" service as we cannot guarantee delivery otherwise.   So we receive an order of £74 value and the US customer decides to choose a non-tracked delivery option.   We despatch the goods and have proof of posting from the post office. The goods don't arrive.   So my question: If the customer raises a dispute, will Paypal find in the customer's favour and refund the purchase price?   I have offered to replace the garments but as we're in the middle of a move, there will be a delay of maybe a week before we could despatch also, would it be fair to ask the customer to pay for a tracked delivery service?   I would just like to hear opinions on: 1. Based on the facts, will Paypla refund the customer? 2. Am I being fair in asking the customer to pay toward the postal costs of the replacement package.   Many thanks   John ... View more