PayPal Community

You all need to rinng PayPal so they can escalate the dispute their end but be aware that you may be on some time. I sorted mine this morning but was on an hour. When you ring don't go through all the automation, say 'I want to speak to an advisor' and you will be put through to a human. Also bear in mind that you need to have paid 180 days ago or less.  I've been told that I will have a refund by 13th October. ... View more

Thats rubbish, they know they are bust so they know you won't receive the service. Some others are reporting that they have been told to ring back in a few hours as PayPal are a bit overwhelemed so maybe try again tomorrow. I got through to an agent who checked I was within the 180 days from purchase limit and then put me through to the dispute resolution team who raised the dispute for me and then escalated it as she knows Monarch won't reply and its now showing in my Resolution Centre.  ... View more

As long as the payment was made 180 days ago or less you can. You need to ring PayPal direct so they can sort the dispute, when you get to the automated bit keep saying 'speak to an agent', this will put you through to a real person. Done the same thing myself this morning and been told money should be back with me in 14 days. ... View more

yes you shoudl be surfergirl, as long as the transaction was 180 days or less ago you will be covered by PayPal. Just finished on the phone, very nice lady said don't worry, refund will be back with you in 14 days, they have to give Monarch 13 days to respond even though they know they won't, then the day after she said she would go into my account and issue the refund. Poor lass had been in work since early hours of the morning sorting this. ... View more

Thanks for that message Devaney, CC company said I am covered but I have to go via PayPal so on hold now waitng to speak to someone, hopefully it will be as straightforward. ... View more

I'm currectly trying to get in touch with my CC company as I think Monarch may have had a Commercial Entity Agreement in which case we may be able to claim from our CC provided you paid on CC via PayPal. The charge on my card is down as Monarch Airlines rather than using my PayPal balance so I'm keeping everything crossed. I'm not holding out much hope for PayPal helping out. ... View more

Same issue here, I've tried to lodge a dispute but get an error message saying another dispute has been filed but nothing showing in my Resolution centre. I've sent a message to PayPal support, I'll update here if I get an answer. ... View more