As long as the payment was made 180 days ago or less you can. You need to ring PayPal direct so they can sort the dispute, when you get to the automated bit keep saying 'speak to an agent', this will put you through to a real person. Done the same thing myself this morning and been told money should be back with me in 14 days.
I also got through to an agent but was told I cannot issue a formal dispute until after the date that my plane ticket was to be used (October 27th). Now wondering if I should call back and speak to someone else.
Thats rubbish, they know they are bust so they know you won't receive the service. Some others are reporting that they have been told to ring back in a few hours as PayPal are a bit overwhelemed so maybe try again tomorrow. I got through to an agent who checked I was within the 180 days from purchase limit and then put me through to the dispute resolution team who raised the dispute for me and then escalated it as she knows Monarch won't reply and its now showing in my Resolution Centre.
