DITTO. I sold a beautiful bracelet to a woman who wore it for over four months, over the holidays, loved it enough to wear it and keep it for that long....then decided she wanted a full refund for it but did not want to send it back. Paypal and her credit card gave her the money back and nobody forced her to return the bracelet. I had to file a DIFFERENT complaint to convince them that it was only right that i get the merchandise back. She returned it broken and some charms missing. Paypal had NO CONCERN FOR ME. THEY COULD NOT HAVE CARED ANY LESS about me. They kept telling me that they had no power over the credit card company. they are supposed to be protecting the seller just like they do the buyer, but THEY NEVER HAVE. IN TEN YEARS ON EBAY, NOT ONCE HAVE I FELT PROTECTED OR VALUED BY PAYPAL. not once. not as a seller and never as a buyer, they only care about how much they can stick you for. they hold my money for days on end when i have been a 100% feedback buyer and seller for years and keep it as long as they possibly can. then....THEY CHARGE ME THREE DOLLARS TO WITHDRAW MY OWN MONEY. they are f***ing idiots and 99% of them are TOO STUPID to be answering the telephone. SICK OF THIS. @NiVRaM wrote: So I've always heard the "horror stories" of paypal sellers who got screwed out of funds by deceptive buyers abusing the paypal dispute system, but I always wrote them off as "oh I'm careful, that'd never happen to me." Well, it finally happened. I sold a phone and accessories on ebay, listed as used but good condition. Shipped to the buyer, had good communication with the buyer through eBay, buyer confirmed he received the phone and it was working great. About two weeks later I get an eBay message from the buyer where he tells me that he decided to resell the phone because he received a new phone from his carrier earlier than expected, and while my phone worked perfectly fine for him, the new buyer is claiming that the sim card slot was broken. He was just asking me for troubleshooting tips so I replied and gave him a few suggestions, try out other sim cards, etc. A week later I get a notice of a claim, which was then immediately escalated to a dispute by the buyer who claimed he received damaged goods. I attached to ebay messages between us, where the buyer clearly stated that the phone was in perfect working order when he received it from me. Today the dispute was ruled in his favor and I now need to refund $320 after receiving the phone back from the buyer. Sounds like the buyer merely "rented" my phone until he got his new one and now my phone is devalued and potentially broken. If he's telling the truth about reselling it, somehow I'm being held responsible when the new buyer is the one with the complaint. It could have been broken by either the new or original buyer, but I have hard evidence where the original buyer stated it worked fine for him when he received it from me. So now what? I resell the (potentially broken) device, 1.5 months after I originally sold it so its now officially a last generation device and seriously devalued. Looks like I'll be doing research on whether I should take my business to google checkout or amazon payments after this terrible experience.
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