I am having the same problem. In September I began sending documents - I have now sent a total of 9 documents by scanning and uploading to the compliance team, and on December 2, I sent 5 documents by fax - all to have my last name added back to my account (which mysteriously disappeared), so that I can add funds to my account. The compliance page says that everything is completed, but the hold is not lifted. I am soooooo frustrated. I don't know how to get help. I called and couldn't get any response. Now I am emailing and waiting to see what that does to help. The first set of emails hasn't helped at all.
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