PayPal Community

I placed an order on a website yesterday. I use the site regularly. I was transferred to Paypal automatically, and had to perform the usual 2-point authentication to make the payment. I got a message from the seller later to say they hadn't received my payment. When I checked Paypal, there was no transaction on my account for the payment. But there was a notification on my account to say the payment was "pre-authorised" with the usual vague paypal reason. I checked my card issuer, they show the payment was made to Paypal. I checked my bank account, it shows the money was debited from my account by Paypal. So I sent Paypal a message earlier asking why the payment was "pre-authorised" as the money had been deducted from my bank account. I got a reply to say there is no transaction for the payment on my account, and asking if I have another account (I don't).   I wouldn't mind if this was just a few euro,. but it was for over €200. I haven't got the money to reorder pending an "investigation" by Paypal. And I certainly can't afford to lose this money.   Does anyone have any idea what has possibly happened to my money? ... View more

I received an email offering 12 months 0% credit on ebay purchases over £99, available to March 18th. I just tried to make a purchase on ebay using this method, but it isn't showing as a PayPal credit payment option. The only options available are Pay In Three @ 0%, or pay over 24 months with added interest. The purchase does meet the criteria for the offer, and I have more than enough credit limit available, so why isn't it available to me? ... View more

Hi   Hopefully I'm in the right place.   So I placed an order with a merchant, and a few minutes later I saw another item I wanted to order on the same site. There was no automatic order cancellation system, so I placed another order with the items on the original order, plus the other item I wanted to buy. I then sent the merchant an email asking them to cancel the first order in lieu of the second order. I actually placed a few orders after that. But after getting no reply about the first order, I sent several other emails asking for a refund, all with no reply. Then I suddenly got a reply a few months ago offering me store credit instead of a refund, but I insisted on getting a refund. Since then, I have heard nothing. I tried emailing a few more times, but had no reply. I had been quite nice about the whole situation, up until this week when I decided enough is enough, and sent an email saying that if I hadn't heard from them within 48hrs I would take it my custom is not valued by them, and cancel all of my orders.   Of course I got no reply. Now I want to open cases with paypal to have the outstanding orders refunded. But I don't know how to go about claiming for the original order. The only option that appears to relate is "I have a billing issue; Report issues with transaction amount, duplicate charges, refunds or cancelled subscriptions". But the only options are "Incorrect transaction amount" or "Subscriptions", non of which apply.   So, what is the best way to go about this? ... View more

I just went to buy something from a retailer I use quite regularly, and when I clicked the "Paypal" payment method, it showed a processing surcharge of 15% is payable. I remember this being the case back in the early days, but I thought that it was done away with years ago. So is it still ok for retailers to do this? ... View more

I was refunded by an ebay customer on August 27th. Since then, the refund has been "pending". At first the funds were to clear on Sept 4th. That date came and went, with the refund still pending. I sent a message to paypal on 8th Sept asking for an update and was told the refund "will be available on the 10th September." And "Do not worry. I guarantee the return of the money and you just need to wait accordingly."   So today is the 10th and the funds still haven't cleared. So I messaged again stating how disappointed that I still haven't received my refund, even though I was guaranteed it would be available today. I got a reply saying:   "The eCheck usually takes up to 10 business or even 3 weeks to clear and reflect from the sender's bank. Hence, I would recommend you to wait till end of the day. At times it takes more time to reflect. Even we are waiting for the funds to reflect. In case, the eCheck gets cancelled, please open a dispute or contact us for opening the dispute. But, we get the option only if the eCheck gets cancelled. Please write back to us if you are still facing an issue."   So this is basically a case of tough luck, you'll get your refund when you get it? How can I trust paypal if it continually breaks its own promises? I'm sure if I missed a paypal credit payment and told them the same thing, it wouldn't be looked on favourably. And I would have a charge added to my account for good measure. ... View more