PayPal Community

Hi - I have another site that's started getting this generic error message, seemingly from nowhere without any changes to my site. I've read through all the other similarly-titled posts and none of those seem to have a solution that has worked for me.   The specific problem is this; if I add an item to my shopping cart, the first one goes in fine. If I then hit 'continue shopping' and add a second item (the same item again or a different one, it doesn't seem to matter) then I end up on the error page. However, if I wait for a while (10-15 minutes I guess, I haven't been able to time it accurately) then I can successfully add a second item to the cart. When I get the error, the page goes through the URL "https://www.paypal.com/auth/validatecaptcha" first for a few seconds before landing in "https://www.paypal.com/webapps/shoppingcart?mfid=1516216653381_61cba1fc93d29&flowlogging_id=61cba1fc93d29#/checkout/error/genericError".   I've used Chrome's DevTools to check the form data from the button - it all looks to be OK, no stray currency symbols or extraneous spaces that I can see, and as I mentioned this is code that's been working fine for years before going down over the last weekend.    My website is http://www.brigademodels.co.uk; if anyone is good enough to want to try it out, you'll need to select a shipping destination first on this page before the 'view cart' and 'add to cart' buttons are enabled :http://www.brigademodels.co.uk/Shopping/select.html     TIA   ... View more

(Originally posted in the community help forum - but probably more appropriate here).   I have a PayPal shopping cart setup on my website with each add-to-cart button having its own tax override values per item. I do it this way because some of the items I sell (books) are zero-rated for VAT and so I can't have a blanket 20% for the whole shopping cart total. The button code is created by a Java script for each item (my website has 1000s of items so hard-coded buttons aren't an option).   In orders that arrived on the 27th December this was working fine - in orders dated the 28th, it isn't. I've just replicated a recent customer's order on my own PC and what happens is that the VAT is correctly calculated and added in the shopping cart, but as soon as I checkout this disappears and is replaced by a figure of 20p, which equates to the VAT on the cart handling amount, regardless of the shopping cart total.   I've taken screen shots of the process - the first shows the shopping cart total after I've added the item, the second shows the cart after I've hit checkout and tried to pay. In the first, VAT is listed as £2.18 (which is incorrect - it should be £2.38, 20% of items + shipping + handling - the handling %age is missing) whereas in the second it's changed to £0.20 (20% of the handling amount) Anyone have any ideas ? I'm probably doing something daft but I can't work out what has changed to cause this to happen.         ... View more

I have a PayPal shopping cart setup on my website with each add to cart button having its own VAT and postage values per item. I do it this way because some of the items I sell (books) are zero-rated for VAT and so I can't have a blanket 20% for the whole shopping cart total.   Yesterday (27th Dec) this was working - today (28th) it isn't. I've just replicated a recent customer's order on my own PC and what happens is that the VAT is correctly calculated and added in the shopping cart, but as soon as I checkout this disappears and is replaced by a figure of 20p, regardless of the shopping cart total.   I've taken screen shots of the process - the first shows the shopping cart total after I've added the item, the second shows the cart after I've hit checkout and tried to pay. Anyone have any ideas ?             ... View more