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Postage Issue

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brigadetony
Contributor

That's brilliant - thank you for posting that. It's been driving me nuts for most of the weekend trying to fix it !

Postage Issue

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webdesignessex
New Community Member

I had this problem too and just assumed that I had changed something or set up my preferences incorrectly.

 

As you guys says it's very annoying for UK businesses dealing with mainly UK customers since the shipping cost has already been set up and there is no need for this distracting box that will confuse customers (it confuses me!)

 

I followed your instructions to 'clear' the new setting added by Papyal and all works fine now.

 

Appreciate your help!

 

 

Postage Issue

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olivesoapco
New Community Member

Many thanks for this quick solution,  especially for UK PayPal merchants.

Postage Issue

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fjord01
Contributor

This does not remove the "calculate postage and tax box", not for me anyway.

Postage Issue

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fancydressqueen
Contributor

Try contacting Paypal using the instructions DEighty listed above. That's likely to get you a more personalised response.

 

Have you also tried clearing your browser cache? Might be that the page hasn't updated since the change.

Postage Issue

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Crox
New Community Member

Thanks so much ,this issue has been causing me problems all weekend. I followed the above instructions and now everything is back to normal

Postage Issue

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fjord01
Contributor

The above solution didn't work for me in regard to removing the "calculate postage and tax box", it says "this will also resolve the issue with the tax and shipping estimate box for US", what about UK? I don't think clearing your cache will effect anything, the web page hasn't changed, anyway I tried it on other browsers and it's still there. I was told this would be fixed in 72 hours, that was more than 4 days ago.

Postage Issue

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krisjbaker
Contributor

Hi All,

 

I have a UK website with opencart, this is postage calculator is really annoying. I have postage and tax calculated on my website, so dont need PayPal to calculate anything extra as the customer wont be happy being shocked into an extra charge.

 

I have tried to remove this by entering 0.00 as the costs in the postage calculations on PayPal, but this leaves a US postage calculations box as describes in the previous comment. How can I remove this whole section?

 

Thanks

Postage Issue

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fancydressqueen
Contributor

krisjbaker,

 

Did you try the solution I posted on page 2?

 

I'll be honest I haven't checked it if I was a US buyer. It clears the issue for UK buyers on my site but no idea if it works for elsewhere.

 

fjord01,

 

Did you contact Paypal and ask for a solution? It might be a different issue for you or your account might still need fixing after the update. Honestly I have no idea.

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krisjbaker
Contributor

Hi fancydressqueen,

 

Yes I tried that, thank you, but it didnt change anything unfortunately.

 

It's so frustrating! I've been round in circles again but no luck yet...

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