PayPal Community

ryo808,   This sort of situation happens when the seller accidentally lists the item with an incorrect or outdated email address.  The payment winds up being sent to the incorrect email address due to the listing error, and as a result, the seller can't claim the payment.   From here, there are two main options.   First, check the status of the payment.  If you have a cancel option next to the payment, cancel it.  Then use the Send Money feature to send the paymen to the correct email address the seller gave you.   If there isn't a cancel button next to it, file a claim via PayPal for Non-Receipt to start the refund process.   Thanks!   Adrian ... View more

RTN-  Terribly sorry to hear about your troubles.   By reading your post, I think I can clear up the problem though.  If you purchased 'services', there is no PayPal Purchase Protection for that.  So we would return the funds to the seller, but only because we don't actually make a decision on the case.  We close the case because our protections don't run that far, not as a judgment one way or the other.  I would recommend contacting your funding source to see what options you have there for disputing it further.   Andy ... View more