I bought and paid for goods from a seller using the 'goods and services'. After paying and sending the tracking number, nothing was sent. Later on seller said she is keeping the item. I asked for refund but she didn't give it. I filed a dispute and shortly afterwards Paypal closed the dispute. The case ID is "PP-R-JIU-464817778". When it said it is closed, it said "you don't with to proceed with this case". (see screenshot [removed]) I never closed the dispute! How come I am not getting a refund after getting ripped off? Please advise.
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