lcjg715 -
Check with Virgin Mobile and ensure you can accept all types (full service) of text messages; if you have auto-signature on for text messages, make sure those are turned off on your phone. Our text messages may come from a 4- or 5-digit number, so if your carrier is blocking those, the SMS activation code may not come through. We have seen some instances with carriers blocking SMS text messages for business phones, so that may be something to check with them as well.
kmazziotta -
This service should be available to you as long as you're in the US and have a Personal or Premier account. I'd say give it another go; if it still fails out, give customer service a call. We have teams specifically trained in helping customers with this particular service.
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