Hello jakz,
Sorry to hear you got some frustrating information from the phone support I'll work to get some better education to them. I have good news for you though it is possible to get a report of just payments sent for shipping; the drawback is the information can only be downloaded 90 days at a time.
You will need to access the reports dashboard which can be done by several ways depending on your account type. A generalized method is as follows:
1. After logging in to your account type in the URL business.paypal.com. You will then be in the reports dashboard.
2. Depending on your account type one of two views will be shown. Click the last link on the right which will either state "Advanced search", or "Transaction finder".
3. Select a 90 day date range.
4. Click on the "Transaction type" dropdown menu, and select shipping.
5. Click Search, and your results will populate below. Depending on the amount of information this could take a few minutes.
You may then print, or download the report as a PDF, Excel, CSV, or TAB file format.
Regards,
BJ
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