PayPal Community

jwl329 · ‎Mar-19-2011

Forget customer service. File a complaint with the BBB and one with The FTC(Federal Trade Commission) You should also go to the credit part of the FDIC. Simply go to their web pages, and fill in the complaint forms. The FTC is what got the ball rolling for my 6 months of no credit card account availability via the web page. Customer service is a total waste of time. All they have in those places are "Peggys" who barely speak English and will continue to give false promise after false promise. The problem iw with GE Money Bank. They have admitted the problem to me in black and white, written, and signed. Don't be timid, use the big boys to fight the big boys.

jwl329 · ‎Feb-23-2011

OMG, I nearly had a heart attack tonight. After 6 months of calling, sending letters, and filing complaints, my PayPal credit card showed up on the PayPal.com web page. Talk about customer service! Well, I hope it stays. At some point I may actually use it. I am still determined to get the Extra Bonus points I have missed. "Peggy" came through at least with making the account visible.Just think it only took 6 months to get the software working on my account. I think I will log back in to see if I really saw my account.......

jwl329 · ‎Feb-23-2011

Another place to file a complaint is the Federal Trade Commission http://www.ftc.gov/ and the Office of Thrift Supervision http://www.ots.treas.gov/. I filed a complaint with the FDIC and my complaint was forwarded to OTS. I have filed a complaint with the BBB but that is kind of a waste of time as they have no power to force a company into solving a problem. You can also write the President/CEO of GE Money Bank William Cary, P O Box 981284 El Paso, TX 79998. After complaints will all of these, I actually have received a couple of calls from GE Money Bank. Apparently they have a serious software problem. As a retired engineer responsible for numberous software projects, I have a hard time with it taking over 6 months to fix the problems. I think it is time to sh-- or get off the pot. Let some heads rolls and get some people in there who actually know how to do software. This company is no doubt the example used for the commercial with the guy who answers the phone "this is Peggy". He not only has the accent down perfectly but his response parallels that of the response you get when you call customer service. I do not think there is intentional fraud going on, just a case of incompetent software designers. The house needs to be cleaned out and hire some competent software folks. It would help if they spoke English instead of Hindi. BTW, I have another credit card managed by GE Money which has been totally flawless. They are capable of doing business in a professional and accurate way.

jwl329 · ‎Feb-16-2011

Forget calling customer service. I have been calling since Aug.28, 2010! My card became visible on the web page for about a week in November and then was gone again. Customer service is the worst I have ever seen. I went ahead and filed a complaint with the BBB and I have a complaint filed now with the FDIC and the Federal Trade Commission. Buyer beware! Forget calling! Olivia needs to quit wasiting her time telling people to call. All you will get is a person in India who will LIE to you. Trust me, I have plenty of calls and have some recorded. I even have a letter from customer service saying the problem with my card would be fixed by January 26, 2011. That is when I filed complaints with the FTC and FDIC. I cannot access my account through the web, the telephone account look up has been WRONG numerous times, I cannot access my credit card bonus points. These people are crooks! I will swear on a stack of bibles that I am telling the truth. Oh, I even received a call from the office of President of PayPal. Same old story...promises, promises, promises. BUYER BEWARE, this company is in no way interested in solving problems.

jwl329 · ‎Jan-26-2011

My PayPal Extra credit card has not been visible on the PayPal Web Page since August 28, 2010! I have call customer service at least 12 times. I have written to GE Money Bank in El Paso. I have filed a complaint with the BBB. I have written the President of PayPal. Customer service has always promised the problem would be fixed within 2 weeks. These promises are obviously total lies. GE Money Bank said the problem is "due to an inadvertent system issue" and would be correct BY January 26, 2010. Yes, it is written January 26, 2010. The problem has not been fixed. I do not dare use the card as I have no idea how I will find out what is due. This is totally inexcusable. What about the reward points that I am missing? Apparently no one at PayPal or GE Money Bank is interested in my business. I did almost $40,000 on eBay last year. Apparently, no reward points on these purchases. I am totally frustrated and dissatisfied with both PayPal and GE Money Bank! I would simply close the card but I have absolutely no faith in customer service. Furthermore, I feel like I need to learn how to speak Hindi to talk with those in customer service. It is much like the commercial that has the guy named Peggy doing customer service. I really believe this board is just for "blowing off steam" as I have had absolutely no help getting the credit card problem solved. Of course all the other avenues that I have used for help are also useless. Buyer be ware! I would not recommend the PayPal Extra Credit card. I have not given up as I have others to write and plead my case. Perhaps the FTC or the new President of eBay can help. I have been trying to get this issue resolved for 6 months now. My patience has finally ran out. Oh by the way, I was promised paper copies of my statement. This promise, like the rest was a total and absolute lie.

jwl329 · ‎Dec-30-2010

I will not disagree with you. To me both companies have responsibility for their joint commitment. If the problem is with GE, then PayPal needs to put the pressure on them to get it fixed. There is definitely a problem with the whole picture here. The bottom line is that customer satisfaction and customer security should be top priority. This has not been the case with either GE or PayPal. If the arrangement with GE is not working properly then changes need to be made. I do a lot of credit card business and the PayPal card is the only one that I have had problems with. Over 4 months, I have had major, unaddressed, issues. It is time to get off the pot. If and when my account becomes visible, you can bet I will wait a long time before using the card. At this time, I have little trust in their whole system. It is too bad as PayPal is a great service. I have not had one problem with my PayPal account. The PayPal credit card is the real black eye in the process. I waiting for a fix. Then there will be a wait to see if it is really fixed. I should not have to do this.

jwl329 · ‎Dec-29-2010

I have been on the phone today with the office of the president of PayPal. After our long conversation, I must apologize for some of my comments condemning PayPal. While it appears the problem is totally PayPal, I am fully convinced that the real problem lies with GE Money Bank. It is true that PayPal provides the essential "front end" for the PayPal credit card, the real responsibility for all of the credit card transactions, billing, etc lies totally with GE Money. The lies of a fix were all made by GE Money folks! I am extremely pleased that someone with PayPal has FINALLY contacted me. They were very cordial, knowledgeable, and familiar with my account. I am assured PayPal will put some pressure where pressure is due. Hopefully all will be straightened out in the very near future. Those of you having similar problems, it is my understanding that PayPal is aware of the issue. If I were to guess what is wrong, I would say that GE Money has went overseas (India with Peggy) to do their software. No doubt we are caught up in their learning curve. My guess is a guess but as a software designer myself I feel like I may be correct. There is stil no excuse for a person not being able to view their credit card on line, or via the telephone, or to not receive paper for 4 months. No excuses. Somebody simply needs to get off the pot! I am still pi--ed but at a different company.

jwl329 · ‎Dec-28-2010

I should add that not only can I not reliably access my account via the telephone, I have not receive mailed statements since August. You can bet I have requested them. I did not ask to go paperless! I was able to receive past statements through the telephone system (at least some little part works) but only if they were at least 2 months old. Forget trying to monitor credit card abuse! Total idiots!

jwl329 · ‎Dec-28-2010

Everything worked very well for me for about a year and then it all went to **bleep** in August. I am not sure I could successfully cancel the card as I do not think Ghandi or "Peggy" is capable of doing it. I have called and I have wrote. I currently have a complaint filed with the BBB of Silicon Valley and I am in the process of filing a complaint with the Federal Trade Commission. I doubt anything will be resolved but I felt a need to at least notify some of the world of the problems many of us are having. This is a very ill company. My guess is that they have moved all of their software overseas and we are caught up in the learning curve. If they continue in this manner, they will definitely go out of business. I enjoy and appreciate PayPal but even the basic financial operations are now flawed. I can no longer do an instant bank transfer and must wait 3-5 days for a transaction to happen. In other words a eBay shipper will not ship for probably 5 days or more. This will impact eBay in the long run. I do not use PayPal unless absolutely necessary. When I can be sure my account is clear(we have no way of knowing, even telephone access is **bleep**ed up most of the time) I will cancer my card and probably PayPal service. PayPal is a ripoff company! The public needs to know this.

jwl329 · ‎Dec-27-2010

Well 7 days has passed since the last 7 day promise. Account is still not fixed. I cannot use the card for eBay purchases, receive bonus points, or see my account on the web. Filed complaint with the BBB and in the process of filling a complaint throught the Federal Trade Commission. Beware of PayPal credit cards. You will most likely regret getting one. Oh, besides calls to customer service, I have also put my complaints in writing to: PayPal Smar Connect, P.O. Box 981064, El Paso, TX 70009-1064. Writing to date has been a waste of good paper and postage. Buyer beware of the PalPal Credit Card unless you like to be given false promises and absolute lies.

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