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since ‎Jun-22-2011
helenwilk
helenwilk
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Re: missing funds - please help

by Moderator PayPal_lucy in Refunds and cancellations
‎Jun-28-2011 10:06 AM
‎Jun-28-2011 10:06 AM
Hey there,   This sounds like the funds were not withdrawn to your current account and as they remained in your PayPal account balance when you then made payments for items the funds were taken from your PayPal balance and not your bank account or card, so it looks like you were not charged.   I hope this resolves the issue. ... View more

Re: pending payment

by Moderator PayPal_barry in Archive
‎Jun-27-2011 08:18 AM
‎Jun-27-2011 08:18 AM
I wouldn’t panic; payments made to you go straight to your PayPal balance. You have to manually withdraw them from that balance. Should they not be withdrawn and you make a payment, the funds for the payment will be taken from those funds that were in your PayPal balance.   When you use PayPal to send money, we always attempt to take the funds from your PayPal account balance first. If you have no PayPal balance, or not enough to cover the whole transaction, the remainder will be taken from your bank account. If you don’t have a bank account confirmed with PayPal, your debit or credit card will be charged instead. The payment method hierarchy is as follows: 1. PayPal Balance. 2. Instant Bank Transfer. 3. Credit or Debit Card. 4. eCheque. The default payment method cannot be changed on your account but can be changed per transaction. To change the payment method for a transaction, click the 'Change' or 'More Funding Options' link on the final page during the Send Money process and select a different payment method. ... View more
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