PayPal Community

My guess is that your customer was using the invoicing tool incorrectly to track something that they had purchased.   Regards, Kristen ... View more

Hi -   Can you please send me a screenshot of what you see. You should be able to see a pay with card option so I want to research what is happening.   Invoicing-Feedback@paypal.com   Thanks, Kristen   Director, PayPal Invoicing ... View more

Hi -   This issue is now fixed.  We were pushing a new update yesterday and the functionality to search for your contacts was temporarily broken.  So sorry for the inconvenience.   Regards, Kristen ... View more

Sorry for the delayed response.  If you are using PayPal Invoicing, then you can edit your information on the invoice to show your business name.  You can do this with any account type. Cheers, Kristen ... View more

Hi -    On the invoice management page you can download all your invoices. Look for the CSV link on the left side right above the table of invoices. This will include the email address of your customers.   Hopefully this is what you are looking for.   Cheers, Kristen ... View more

Hi - Can you let me know what account type you have?  You can also reach out to to invoicing-feedback@paypal.com and I can assist you directly. (Please refer to your issue so I know what you are writing about.)   If you have a personal or premier account and are having trouble finding the invoicing functionality - here are some tips: 1. Click "Send & Request" >> "Create Invoice" - to create and invoice. 2. From the Create Invoice page you can select "More Invoicing Tools" to get to invoice management.   Not an ideal experience yet, we'll work out the kinks to make it easier for you to get to invoicing.   If you are a business I recommend that you upgrade to a free business account. The PayPal experience there will be more catered to businesses.  We will also be updating that experience soon.   Cheers, Kristen ... View more

Hi - Can you let me know if your issue was resolved by customer support?   Thanks, Kristen ... View more

Sorry for the confusion on this.  The way that it works is in invoice management we show the name based on what was entered on the invoice.  In account overview and activity the name is based on the name that is in the PayPal account for that user.   I add it to our list to coordinate those. Cheers, Kristen ... View more

Hi - You can actually delete invoice drafts now. We added this last year.   Cheers, Kristen ... View more

Hi -    You can simply click the "Print" button on the invoice. When the print screen comes up it should have an option on it to save as a PDF.   Kristen ... View more