PayPal Community

Sorry for the delayed response.  Please let me know if you ever got this resolved.     Kristen Lead Product Manager, Invoicing ... View more

Hi - Sorry for the delayed response. Did you end up getting this to work?   Kristen (Lead Product Manager, Invoicing) ... View more

Hi - Sorry to hear you are having this problem. I would like to look into it further.  Would you mind emailing me a sample copy of the email that was sent out?  It would also be helpful if you could email me at kschumacher@paypal.com with your account email address.  This will help me to research the issue.   Thanks, Kristen   Lead Product Manager, PayPal Invoicing ... View more

Hi -   I know you posted several weeks back, so sorry for the delayed answer. If you still need help please let me know if this was an "eCheck" where the customer pays online with their bank OR if this was a paper check that you processed via PayPal Here.   Thanks, Kristen ... View more

Are you using the PayPal invoicing tool or do you have buttons on your website?  If you are using the invoicing tool, then there is a page called "invoice management" where you can view and search by invoice numbers.  To get their, click the request money tab.   Regards, Kristen ... View more

Hi -   The date field is an optional field that is used especially by services to show the date work was completed.  You can just skip over it as you have been doing.    Sorry to hear that it has been causing frustration.  I agree that you should have the option to hide it.  Great idea - we will be working on this soon. I will also look into supressing the calendar from popping up automatically.   Cheers, Kristen (Lead Product Manager for Invoicing) ... View more

Hi -  Sorry about your frustrating experience.    We are aware of this issue and working on getting the invoice shipping and tax information into the PayPal reports.  In the meantime you can go to the invoice management page (reached by clicking "request money") and download all invoice details into an excel spreadsheet.  From this report you can see shipping and tax amounts for all paid invoices.   Kristen ... View more

That message usually results when your payment button passes an invoice number that already exists for your account in PayPal.  So I would check the following:   - Is your payment button always passing the same invoice number - Did you recently change your account settings to require unique invoice numbers?   Hope this helps. ... View more

Hi - Just a suggestion.  You could edit the email address to be one of your email addresses (if you have more than one.)  Then send it and cancel it.  That way at least you will be the one to get the cancellation.  You could also click the 'archive' box on the invoice management page to hide it from view.   The delete invoice feature is on our list of future features. If others want this, please chime in that it's important and this will help us to prioritize it.   Cheers, Kristen   ... View more