Same thing here. When I call - the computer doesn't ask me the right question. I get no where. I have sent 2 emails with responses that have nothing to do with this issue. I also had 1 message that said I needed to supply my SSN or Utility Bill or Photo ID???? Really. At this point I can't change my shipping charges. Shipping out of US is killing us.
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"issue refund" buttons appears before I have a change to print postage label. Has a setting changed. I can't print a label unless I go to the "multi-shipping" link. Annoying.
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I have had several buyers enter incorrect email address. Is there a way to also have them enter their phone number? I have no way of getting ahold of them about their order.
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