I made a purchase on eBay recently for a Gucci handbag. The bag arrived and was very clearly a counterfeit. I had it authenticated and submitted a return request with the seller. They ignored my request so I escalated to opening a case on PayPal. PayPal awarded me a refund as long as I shipped the bag back to the seller. PayPal provided me with an address to send the bag back to in that same email (international seller). I shipped the back next day with UPS. The bag arrived in the country by UPS called me saying they needed more information to deliver such as a phone and email. PayPal has continuously ignored my contact through my dispute claim asking for this information. As such I have not gotten my refund. I don’t know what to do. I’m out the money, have no bag and complied with all PayPal told me to do. What next?
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