PayPal Community

I am also dealing with the same issue for a sum of $2,000.  Any updates would be great, thanks! ... View more

I have an email address for Amgo Technology Co. Limited but when I try to send it to you here, I get a message that the email address is not allowed. So, I will try it this way.  [removed]     ... View more

Good day @alwatson    Thank you for posting to the PayPal community.   I would suggest to please contact your website developer or the support of the third-party platform (eCommerce) to verify the integration code. Merchant should manage their internal website API request calls and ensure that the required amount value is passed to the PayPal system.   If you are still experiencing issues, please create an MTS ticket via the following URL  - https://www.paypal-support.com/s/?language=en_US  .Please ensure that you provide detailed information and error details when submitting the ticket.   Sincerely, Kavya PayPal MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Still the amount is reserved and the store where I made the order has not responded to an email. Thanks paypal. ... View more

Good day @alex_novacean    Thank you for posting to the PayPal community.   To activate a suspended subscription, please follow the below steps. Go to your Subscriptions. Select the subscription profile. Select the button next to "Active".   For more information, please visit the following link - https://www.paypal.com/in/cshelp/article/HELP289#   I recommend modifying the "payment_failure_threshold" value to prevent subscription suspension after a single payment failure.   The "payment_failure_threshold" refers to the maximum number of payment failures before a subscription is suspended.   Here are the steps to follow:   Login to Paypal.com >> go to "pay &get Paid" >> click on "subscription" >> select "Manage subscription" >> Locate the desired subscription plan >>Click on "See Details" which can be found under the three dots>> Navigate to "Pricing">> Under "Manage Your Billing Preferences", update the missed billing cycles accordingly.   For more information, kindly refer to the provided detailed guide link. https://developer.paypal.com/docs/api/subscriptions/v1/#plans_create!path=payment_preferences/payment_failure_threshold&t=request   If you are still experiencing issues, please create an MTS ticket via the following URL - https://www.paypal-support.com/s/?language=en_US . Please ensure that you provide detailed information and error details when submitting the ticket.   Sincerely, Kavya PayPal MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hello @sakxto and @mhelmntrs,  Welcome to the Community, @sakxto, and thanks for posting those troubleshooting steps, @mhelmntrs! I'm sorry to hear you're still unable to make your purchase, @sakxto. I suggest ensuring you have a strong internet connection and clearing your cache and cookies on your favorite browser. If that doesn't help, please check out this Help Center article for a few more troubleshooting steps. However, Customer Support would be able to provide you with the most information.  If they advised you to wait 24 hours, that sounds like you were running into our Security System. Waiting 24-48 hours can sometimes help, but once that timeframe has passed, you'll only want to make one payment. If that payment doesn't go through either, you'll want to reach back out to Customer Support to see if they have additional options at that time.  I hope you can make the payment soon!  - Meghan ... View more

Good day @Waseemuddin63    Thank you for posting to the PayPal community.   Enabling reference transactions may potentially resolve the issue of the payment method not being saved for renewals.   To enable reference transactions for your LIVE accounts, I would suggest to please contact our PayPal Customer service via link -  https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.   Third party WooCommerce develops their own modules/plugins.   I would suggest to please contact your website developer or the support of the third-party platform (WooCommerce) to cross check the integration code.    If you are still experiencing issues, please create an MTS ticket via the following URL -  https://www.paypal-support.com/s/?language=en_US . Please ensure that you provide detailed information and error details when submitting the ticket.   Sincerely, Kavya PayPal MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @ThiagoPavani    Thank you for posting to the PayPal community.   To resolve the issue you are currently experiencing, I would suggest reaching out to the support team of the third-party platform (eCommerce). They will be able to assist you in cross-checking the integration code and configuration.   If you are still encountering issues from PayPal's end, please create an MTS ticket by visiting the following URL - https://www.paypal-support.com/s/?language=en_US . When submitting the ticket, please make sure to provide detailed information and error details.   Sincerely, Kavya PayPal MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution ... View more

Thank you for the information it helpfull and prevent me from wasting time  ... View more

Was unaware a subsequent request was needed to PayPal's backend for these details. Was able to add in this second fetch to PayPal's service to load my payment, this response does have the captures field with the payment breakdown!   Much Thanks!! ... View more