The same thing happened to me today. I am livid. What incredibly unprofessional behavior from Synchrony Bank - I am so so disappointed, especially since their customer service team initially completely disregarded my concerns about how this would affect my payment history for credit purposes, and subsequently hung up on me!! The next rep I got assured me that they had sent a positive notice to the credit bureaus but even that is just a tiny band aid on top of this ridiculous gaping wound that they have made in the trust I used to have for Synchrony Bank and the Mastercard I have spent tens of thousands of dollars on over the past few years. I literally had autopay set up on this account for the last three years!! They switched it off, didn’t notify me at all, and then had the nerve to not only flag my account as delinquent and write “this is an attempt to collect a debt” in my PayPal account (for real?!? What on earth are they thinking?!), but also assess a late fee AND notify credit bureaus that I missed a payment - all when they have had my bank information and authorization for autopay this entire time!! And it is 100% their fault that the payment was missed!! I swear, if I have to hire a lawyer to fight this so that my credit card payment history goes back to being flawless - I will do just that! Either way I am never using this card, or any card I have from Synchrony Bank, ever again!!
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