I have just sent a valuable item out to a buyer who claimed he never received the item, and turns out the package got stolen (his words), he provided me some vague screenshots of the surveillance footage of his apartment of someone picking stuff up from the ground (can't even tell the individuals or packages). He filed an item not received claim, and PayPal decided to rule in his favor despite I provided all the tracking confirmation, receipt, and pictures of the package at the USPS office when I dropped it off. They didn't even provide me any reasonings on why I lost the claim, now what should I do? File an appeal? and what additional information I can add to help with my case?
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