Hi, I am about to send an expensive wedding dress to my buyer ( from still White). However, she has paid twice and has since opened a dispute with PayPal. She has sent me a screenshot of an Email from PayPal stating they need me to refund the item. Can I verify it’s validity. FedEx are due to collect the item today and I don’t feel comfortable handing it over if the buyer can cancel both Payments and leave me thousands of dollars at a loss. The email states the dispute ID is PP-D-158667639. I have read a lot about scams with people overpaying and then asking for refunds. Any help is appreciated.
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