Hi @AmandaSimpson89,
Thank you for your post and welcome to the Community Forum! I'm sorry for any confusion regarding duplicate payments and a dispute.
If a person accidentally paid you twice, we would ask them to contact you to request a refund of one of the payments. It's possible that they already filed the dispute before asking us what to do, in which case, accepting the dispute to allow the refund would have been the correct course of action on your part. The other, undisputed payment would carry Seller Protection, as long as all Seller Protection guidelines are followed and the item is not in the list of exclusions.
I hope this information helps!
Olivia
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