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Sierra007 · ‎Mar-23-2022

And yes I have a dispute open but it wont allow me to escalate to a claim yet, to give time for the item to deliver. However the item has never been shipped since the seller was waiting for the funds to cease pending and then ship me the item.

Sierra007 · ‎Mar-23-2022

So I sent money to the seller for a computer. They took to long to respond to messages so I said never mind, can I just get my money back. The transaction is listed as completed in my activity and the money has been removed from my balance. However the seller is saying that they cant refund me because my payment is still pending and if they try PayPal will take the money from their personal checking account. Is this true? Why cant I just get a refund if the funds are still pending and why would it come from their account. I saw a similar post where the seller was able to refund the money and it came from the pending charge.

Sierra007 · ‎Mar-23-2022

Hello I am having the same issue, were you able to resolve it

Sierra007 · ‎Mar-23-2022

I'm trying to escalate to a claim but the only option it gives me is "close" or "Received the item but not as described". I have not received anything I just want a refund. It says below "This case will be auto-closed if it's not resolved by April 11, 2022, at 11:28:12 AM EDT". Again, I DONT see an option at all where it says escalate after I view the dispute and dispute details. Note: This dispute was filed yesterday so is there a wait time period to advance to a claim

Sierra007 · ‎Mar-23-2022

They refuse to give refund me because it will come out of their own checking account, because the amount still says pending on their end. Is there any way to avoid this?

Sierra007 · ‎Mar-23-2022

When I try to escalate to claims it says I have to wait until April 11th to give time for the item delivered, but then it also says the case will be auto closed April 11th if I don't escalate to a claim.

Sierra007 · ‎Mar-22-2022

So, I sent a merchant money for a goods however after constant delay in messages I decided to forgo the purchase and asked for a refund. After the merchant didn't answer for awhile I opened a dispute so I could get my money back. Now the merchant is saying there is no "refund option" because I opened a dispute and that the money is still "pending" even though I have the transaction listed as completed and the money has been withdrawn from my account. She refuses to refund and wants to wait the 90 days for the chargeback because she claims she doesn't want the money to come from her checking account. How can I get my refund?

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Re: Can Seller refund while it still says payment ...

Can Seller refund while it still says payment pend...

Re: How can a seller refund a pending payment?

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