When I just made my the account the other day I set up 2FA immediately as a lot of my friends were having troubles with hackers and scammers recently so I wanted to be proactive about security since I just made this account. Of course after setting it up I log out to test the 2FA only to get locked out, after putting in my password and username, and putting in the code from the authenticator app the login screen told me I had to verify with a 6 digit number sent from whatsapp instead of my sms which is what was set up. There was nothing to click to choose a different way of verifying. This isn't any where mentioned on the account and I had to download whatsapp and make an account to use my paypal but I did so I could get back in but because I was too slow it told me it couldn't tell it was me. After that I tried to login again but it said it couldn't confirm it was me and didn't even send the whatsapp thing. Whenever I tried again it wouldn't ask about the whatsapp any more and just immediately responded with it couldn't recognize me despite the correct authenticator number. I even waited several times for the number to reset so I had extra time to double check that yes this is the same number. I had to call customers service which allowed me back into my account but the problem persisted the next day and the day after that. When I contacted them they had me verify via a 6 digit code except they sms this instead of sending it through whatsapp so I at least know my phone can receive it properly from them. It eventually finally asked for the whatsapp verification again and I was able to login and disable 2fa. I would've thought this was just an issue with how I typed the password the first few times but it was the exact same thing I typed in every single attempt, even turned off the password censor so I could double check it was right. It's just after 2 days of being locked out of my account, that I literally just made, did it let me in. How can I get it so that 2fa doesn't send to a whatsapp account that doesn't exist and instead sends to my sms? I have since deleted my whatsapp account and uninstalled it because I didn't want this app. I already have an authenticator app why should I need to install two apps to login to my paypal account? I can't find even a remote mention of whatsapp in the profile settings and only see it mentioned in the community.
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