Buyer raised a case in error, thinking it is an unauthorized purchase, after I made contact with buyer, buyer realized her mistake and contacted her bank to send a reversal note to PayPal but PayPal did not return me the amount deducted from me as well as a dispute fee that PayPal has charged me for this; PayPal insist that it is external party who took that amount from me and they have no control over this; The products were sent in August 2021 and the case was raised in October 2021, it is now almost 2022 but PayPal is still not doing a thing on this.
To make things worse, I have now an opened case and a closed case with the same amount, which PayPal informed it might be due to the buyer opening 2 cases by error.
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