PayPal Community

I had the same thing (different company) for a fake GoDaddy invoice. When I went to support and tried to file a case I got the message:   We’re sorry, you can’t file a case on this type of transaction. Please refer to our User Agreement for more details.   I can't repeat the steps I took (now that the invoice is canceled) but this is what I think I did:   1. Went into account activity. 2. Clicked on "view details" for the pending invoice. 3. Was given the option the PAY or CANCEL the invoice. I clicked CANCEL. 4. Wrote an appropriate message to the account that sent the invoice, i.e. "**bleep** off scammer". 5. Clicked whatever confirmation button I needed to to send the message and cancel the invoice.   It now shows up in my completed activity as "Canceled – Invoice Received" and there is a strike-thru on the amount.  @Stormki @72tx340  ... View more

I do not like this new format Sam I Am.  No way its too gimmicky.  I like the old format... the one I am using now.  Please don't make me change. 😞 ... View more

Wow. I had the exact same thing happen to me 2 days ago. I emailed the seller after the 2rd try - they told me the item WAS available and to try again. I was successful on the 3rd try - but later found out that Pay-Pal had charged me 3 times for the item.   I called the help desk-They agreed that yes I had been over charged - but the refund would take place after 5-7 business days. And the refund would not go back to my checking account but to my PayPal account - which, once the refunded monies are in, it will take a further 3-5 business days to show up in my checking once I transfer. Really, Really Annoying!!   I'm not sure what failed. eBay for saying item was unavailable when it was or PayPal for erroneously over-charging for the same item. (of which they say the delay in refunding was because the mistake was "user initiated" - my point was that we were instructed to make the purchase again, and again after being told the transaction had failed. ... View more

Hello mackarelda,   I have merged your post with some other information/posts regarding this type of email.  I would recommend sending that email to spoof@paypal.com.    I would also recommend running a virus scan on your computer.  The email you received was not from PayPal---we will not ask you to click on a link and provide your financial information.    We are glad you dropped by~   Lilly ... View more

So, did mine. As per E-Bay, I have been able to chat with a customer service representative after trying their automaton. ... View more

Hi 72tx340,   I can definitely help you change your avatar to something you like better!   On the right-hand side of your screen, under your picture, click on Preferences. This will bring up a page with several tabs across the top. Click on the tab marked Avatars.  From there you can select  your favorite from a wide variety of choices.   I hope this helps! ... View more