any one had PayPal side with a customer who is clearly lying? I have a shop that sells perishable items and we have clear policies that we need to be informed of an issues within 12 hours of delivery. I have had a buyer do a charge back 2 weeks after receiving goods, claiming illness delayed her notifying us earlier. We refused to refund her as the issue with the good was clearly her doing, so she went to PayPal direct. I called PayPal when the case was opened and the person i spoke to 100% agreed we should be sided with but then this morning i get the email from PayPal saying they have refunded the buyer! By law perishable items are exempt from the standard right to refund or return unless damaged or fault on arrive which none of her goods were. How are PayPal allowed to do this?
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