PayPal Community

pkkh · ‎Nov-05-2023

Hi @sukhi3 Thank you for making a post. I see you're facing issues to create an invoice. When you face errors like these, please check if your account is fully verified and make sure that there are no limitations placed on your account. Also, try to clear your cache, cookies, data and try the action using a computer. If you still face issues, contact PayPal directly and they will take a look for you. You can also contact PayPal via Facebook and Twitter. Regards, Punith

pkkh · ‎Nov-01-2023

Hi @Roxyrice Thank you for making a post. I see you're concerned about cashing a check through PayPal. Firstly make sure that the check is in good condition and enter the check amount, take a picture of the front and back of your endorsed check with your mobile device. Also, make sure you follow the instructions mentioned in the Article in order to cash the check correctly. If you face any issues, please contact PayPal directly or via Facebook or Twitter so that they can help you. Regards, Punith

pkkh · ‎Nov-01-2023

Hi @alexbrora Thank you for making a post here. I see you would like to add user from a different country to your PayPal business account. I am afraid this will not be possible as PayPal accounts are country specific. You can only add users from the country where the account is registered in. Regards, Punith

pkkh · ‎Oct-19-2023

Hi @Gelegentlich Thank you for your post. I see you need help removing a phone number from your PayPal account. To remove a phone number, tap the number, scroll down, and tap Remove. (You can only remove a phone number if you have at least two added to your PayPal account.) Make sure you're able to receive the code on linked number to make the changes. You can find more details in the Article. If you continue facing issues, contact PayPal over the phone or message center so that they can help you make the changes. I hope it helps Punith

pkkh · ‎Sep-27-2023

Hi @Santosh231 Thank you for making a post. I see you've questions about changing your billing address on PayPal and about linking your Chinese cards. I want to inform you that, you will be able to link Chinese cards to your account only if your account is registered in China. If your account is registered anywhere else, please try to add the particular country card and only then the billing address will also be updated accordingly. If you face any issues and would like for PayPal to take a look, please contact them directly and I hope they should be able to guide you. You can also contact them on Facebook and Twitter. Regards, Punith

pkkh · ‎Aug-30-2023

Hi @gamaleldin Thank you for making a post. I see you're facing issues to withdraw funds and are getting error. Please check if there are any limitations placed on your account and also check if any additional verification is required. The payments can also be denied by the card issuer or bank end as well. It would be recommended to check once with them as well. Make sure the information on your bank and PayPal are exactly same. If you still face issues, contact PayPal directly and they should be able to look in to your account and help you accordingly. Regards, Punith

pkkh · ‎Aug-30-2023

Hi @SerahI Thank you for making a post. I see you've questions about a withdrawal that you tried to make. Any withdrawal that goes through will be reflected in PayPal activity page. Try to log in using a computer and check once if you're able to find the transaction. If the withdrawal did not go through and the transaction is in pending status, it means it is being reviewed for security reasons which can take up to 72 hours. If the status is completed, then it might take 5 business days for the payment to reflect in your bank account. If you do not see any of these and do not see the money in your balance, contact PayPal directly so that they can take a look and help you with the transaction. Regards, Punith

pkkh · ‎Aug-30-2023

Hi @Boris-tat Thank you for making a post. I see your funding method on a subscription payment has changed and that is very unusual. If there are funds in your PayPal balance then your balance will be charged first and then the card or bank will be charged for the remaining amount. If you had set up a back up funding source and the payment from the card failed due to any reason, it is possible that the other payment method could have been charged. However, I would recommend you to contact PayPal directly so that they can look into your account and help you with the exact details. Regards, Punith

pkkh · ‎Aug-30-2023

Hi @Aschandy Thank you for making a post. I see you've questions about not receiving notification. If you're referring to PayPal email notification, follow the instructions mentioned in the Article to set it up again. If you're referring to Facebook messenger notification, you can follow to the steps mentioned in the Article. Also, make sure you have updated the PayPal app and have not switch off the notification on your phone settings. Regards, Punith

pkkh · ‎Aug-25-2023

Hi @Johnhurt Thank you for making a Post. I see you've sent a payment to your friend using your card. However, they have not received the money yet, and you're not able to see the transaction in your PayPal activity page. It is possible that you have sent the payment directly through your card, without logging in to your PayPal account. I would recommend you to contact PayPal directly via phone or message center so that they can track the payment for you using the card details. If you had completed the transaction by logging in to the account, you should always be able to see it in the activity page. Regards, Punith

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