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since ‎Apr-08-2021
pkkh

pkkh

PayPal Employee
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Latest Contributions by pkkh
  • Topics pkkh has Participated In
  • Latest Contributions by pkkh
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Re: Missing payment methods on Choose a way to pay...

by PayPal Employee pkkh in Transactions
‎May-10-2022 02:32 AM
‎May-10-2022 02:32 AM
Hi whats-happenin, Thank you for contacting community. I understand sometimes while paying for a transaction, you are not seeing certain banks or cards during check out. When you face such issues, make sure the card or the bank is correctly linked with PayPal. Also, certain merchants and certain accounts do not accept particular banks or cards, this is when you get asked to add a different bank or card in order to complete the payment. Thank you, Punith ... View more

Re: Transfer paypal to local bank

by PayPal Employee pkkh in Transactions
‎May-10-2022 02:23 AM
‎May-10-2022 02:23 AM
Hi Ghina22, Thank you for contacting community. I see you're concerned about a withdrawal to your bank. In this case, login to your PayPal account and under Activity page check the status of the transaction. If it is showing 'Pending' then it means the transaction is in review. If it shows as 'Completed', it means it has gone through successfully and ideally you should receive the funds within 5 business days. If there is a delay, check with the bank once and then contact us over phone or message center to receive further help: https://www.paypal.com/id/smarthelp/contact-us. Thank you, Punith ... View more

Re: How i can get Authenticator of my settings fro...

by PayPal Employee pkkh in Managing Account
‎May-10-2022 01:46 AM
‎May-10-2022 01:46 AM
Hi Marjosteri Thank you for contacting community. I see you would like to turn off the Authenticator on your account. Here’s how to turn off 2-Step Verification: Click on Settings icon next to “Log out”. Click Security. Click Update next to “2-step Verification”. If the 2-step verification is on you can "Turn Off". Click Turn Off to de-activate 2-Step Verification. I hope this helps. Thank you Punith ... View more

Re: From where I can get my PayPal ID from the pro...

by PayPal Employee pkkh in Managing Account
‎Apr-30-2022 12:00 AM
‎Apr-30-2022 12:00 AM
Hi @ShamnasPurayil    Thank you for contacting community.    I see you would like to get a PayPal ID. I want to inform you that there are no PayPal IDs or account number, you can use your email, phone number or PayPal.Me link in order to send or receive payments.    Thank you Punith   ... View more

Re: New mail verification problem

by PayPal Employee pkkh in Managing Account
‎Apr-29-2022 11:44 PM
‎Apr-29-2022 11:44 PM
Hi @Svaara    Thank you for contacting community.    I see you're facing issues verifying your email. If you still face issues, try to clear cache, cookies or try using a different computer. If you are unable to verify the email, please contact us over the phone or message center and a specialist will be able to help you. -Punith       Thank you Punith  ... View more

Re: Help some information regarding selling

by PayPal Employee pkkh in Transactions
‎Apr-23-2022 02:28 AM
‎Apr-23-2022 02:28 AM
Hi @Dee208    Thank you for contacting community.    I see you've questions about making a sale using PayPal. When you make a sale, you can send and Invoice to the buyer and they can pay you using the same. The funds will be received in your PayPal account first, which can later be withdrawn to card or bank. You will receive both email and notification from PayPal. To add tracking details, you need to add them in the transaction itself and the buyer will be notified about the same. I hope this helps.   Thank you Punith  ... View more

Re: account details

by PayPal Employee pkkh in Transactions
‎Apr-23-2022 02:19 AM
‎Apr-23-2022 02:19 AM
Hi @Rza88    Thank you for contacting community.    I see you've questions about receiving money. In order to receive money to your PayPal account, you can either share your email or phone number with the recipient or send them an invoice or money request. They can use this information to pay you. For more details, you can refer to the Article. If you face any issues, please Contact us over the phone or message center. I hope this helps.    Thank you Punith     ... View more

Re: How do I delete those people listed in my paym...

by PayPal Employee pkkh in Managing Account
‎Apr-23-2022 02:00 AM
‎Apr-23-2022 02:00 AM
Hi @JPunts    Thank you for contacting community.    I see you would like to delete people listed in your PayPal account. For this, you can follow the instructions mentioned in the Article and to block the users, please follow instructions mentioned in this Article. I hope this helps.    Thank you Punith   ... View more

Re: Transfer many

by PayPal Employee pkkh in Transactions
‎Apr-17-2022 09:35 PM
‎Apr-17-2022 09:35 PM
Hi @Ruslan0908    Thank you for contacting community.    I see you've questions about transferring funds. You can use your card, bank or PayPal balance in order to fund a payment. However, this payment goes to the recipient's PayPal balance which they can later transfer to their bank or card. You cannot directly transfer the funds to their card. For more information, please refer to the following Article.    Thank you Punith ... View more

Re: Received email about a payment without a trans...

by PayPal Employee pkkh in Transactions
‎Apr-17-2022 09:23 PM
1 Kudo
‎Apr-17-2022 09:23 PM
1 Kudo
Hi @suchishen_31    Thank you for contacting community.   I see you've questions about a payment you're supposed receive. When ever you receive a payment into your PayPal account, you should be able to see it in the Activity page and also should receive an email confirmation with the transaction details. If you're unable to verify this, please get in touch with the sender and ask them how they have sent the payment. Also, cross check if they are sending the payment to correct email/phone number. For more information, please refer to the Article about receiving money.    Thank you Punith  ... View more

Re: Inactive receive of payment

by PayPal Employee pkkh in Transactions
‎Apr-17-2022 09:01 PM
‎Apr-17-2022 09:01 PM
Hi @Maecambia    Thank you for contacting community.    I see you've questions about an email you've received. If you have received an email from PayPal, you will be able to see the email on your PayPal account as well and if you have received a payment, you should be able to see it in the Activity page. In this case, please refer to the Article for more information. Also, I would suggest you to contact us via phone or message center to have this confirmed. I hope this helps.    Thank you Punith   ... View more

Re: Summary of account fees for past year

by PayPal Employee pkkh in Transactions
‎Apr-17-2022 08:54 PM
‎Apr-17-2022 08:54 PM
Hi @Ianessexlogs    Thank you for contacting community.    I see you're concerned about receiving a fee summary. You should be able to download your transactions and review the fee details there. Please refer to the instructions mentioned in the Article. For more information on fees, you can refer to the Fee page on the website.    Thank you Punith  ... View more

Re: Transaction error

by PayPal Employee pkkh in Transactions
‎Apr-15-2022 02:16 AM
‎Apr-15-2022 02:16 AM
Hi @Will_Car    Thank you for contacting community.    I see you're concerned about completing a transaction using your card. I believe there is a security check-in place and the system is not letting the transactions go through, in such cases you will have to add a different card or bank in order to complete the transaction or wait for 48 to 72 hours as this could refresh the security system. If you still face issues contact us over the website or call. Also, refer to the instructions mentioned in the Article.    I hope this helps.   Thank you Punith ... View more

Re: Funds not credited.

by PayPal Employee pkkh in Transactions
‎Apr-15-2022 01:53 AM
‎Apr-15-2022 01:53 AM
Hi @Lenni3    Thank you for contacting community.    I see you've questions about a payment that you're supposed to receive. When ever you receive money through PayPal, you should receive an email confirmation and also should be able to see the payment in the PayPal Activity page. If you're unable to verify this, please contact the sender and check with them if they have sent the payment to correct email/phone number. You can also refer to the Article for more information.  I hope this helps.   Thank you Punith ... View more

Re: Logging into my account using Android Authenti...

by PayPal Employee pkkh in Managing Account
‎Apr-15-2022 01:46 AM
‎Apr-15-2022 01:46 AM
Hi @johnl56    Thank you for contacting community.    I see you're facing issues while logging in to your account due to Authenticator app. In this case, please contact PayPal over the phone and have this corrected. Here's how : GO to Contact us option by visiting the Website< Login problems< Password issue< Call us< choose call without logging in option. You will be able to find the number to contact. I hope this helps.    Thank you Punith  ... View more

Re: cant link my debit card

by PayPal Employee pkkh in Wallet
‎Mar-24-2022 01:04 PM
1 Kudo
‎Mar-24-2022 01:04 PM
1 Kudo
Hi @Thando_90    Thank you for contacting community.   I see you're facing issues linking your card with PayPal. Please follow the instructions mentioned in the Article. If you still face issues, contact PayPal over the phone or message center and a specialist will be able to help you.    Thank you Punith  ... View more

Re: How to get a universal link for how to cancel ...

by PayPal Employee pkkh in Transactions
‎Mar-24-2022 12:45 PM
‎Mar-24-2022 12:45 PM
Hi @omaronweb    Thank you for contacting community.    I see you would like to get a universal link for "How to cancel Automatic payments?". You can share: https://www.paypal.com/smarthelp/article/what-is-an-automatic-payment-and-how-do-i-cancel-or-update-one-faq2254?app=searchAutoComplete with the customers and it will update according to their country. I hope this helps.    Thank you Punith     ... View more

Re: Linking Cards

by PayPal Employee pkkh in Transactions
‎Mar-24-2022 12:22 PM
‎Mar-24-2022 12:22 PM
Hi @CyberZena    Thank you for contacting community.    I see you've questions about withdrawing funds to your card. I want to inform you that you will only be able to withdraw funds to certain eligible Debit cards. You can follow the instructions mentioned and refer to the article for confirming the cards. If you still face issues, contact PayPal over the phone or message center and a specialist will be able to help you.   Thank you Punith  ... View more

Re: PayPal credit

by PayPal Employee pkkh in Products & Services
‎Mar-24-2022 12:15 PM
‎Mar-24-2022 12:15 PM
Hi @DH40    Thank you for contacting community.    I see you're concerned about a pay in 3 payment that you have made. Please login to your account and under Activity page, check the status of the transaction, if it is showing as pending then please contact the merchant and ask them to cancel the payment. Once they cancel the payment the funds will be refunded back to your account within 3 to 5 days. I hope this helps.    Thank you Punith  ... View more

Re: Email verification

by PayPal Employee pkkh in Managing Account
‎Mar-24-2022 11:54 AM
‎Mar-24-2022 11:54 AM
Hi @Robert359    Thank you for contacting community.    I see you need help confirming your email. In this case, please follow the instructions mentioned in the Article. If you still face issues, please contact PayPal over the phone or message center so that a specialist can help you confirm the email.    Thank you Punith  ... View more

Re: Hello I made a big mistake.

by PayPal Employee pkkh in Transactions
‎Mar-13-2022 05:45 PM
‎Mar-13-2022 05:45 PM
Hi @HipShoBob    Thank you for contacting Community.   I see you've questions about a guest check out transaction you've made. If the transaction failed or if a refund was issued, it always goes back to the original funding source used. In this case, the funds should have gone to your card. It might take 5 to 30 days for the funds to reflect in your card. You can check with your card provider if there was a deduction and also about the refund. If you receive no help from them then you can contact PayPal by Visiting the Website and clicking on the Contact option.   I hope this helps. Thank you Punith ... View more

Re: How to verify your account

by PayPal Employee pkkh in Managing Account
‎Mar-13-2022 05:28 PM
‎Mar-13-2022 05:28 PM
Hi @Bel_77    Thank you for contacting community.   I see you would like to know about how to verify your PayPal account. Your PayPal account can be verified if you confirm your email, phone number and link your Bank account. For more information you can refer to the Article.   I hope this helps. Thank you Punith ... View more

Re: I can't access the account

by PayPal Employee pkkh in Managing Account
‎Mar-13-2022 05:22 PM
‎Mar-13-2022 05:22 PM
Hi @chendra    Thank you for contacting PayPal community.   I see you're facing issues accessing your account. In this case it might be necessary to contact over the phone and verify few details. You can find the number by Visiting our Website< Contact Us< Password and account access < Login problems< Call Us Icon . I hope this helps.   Thank you Punith ... View more

Re: How to set up a recurring payment to an indivi...

by PayPal Employee pkkh in Transactions
‎Mar-09-2022 04:52 PM
2 Kudos
‎Mar-09-2022 04:52 PM
2 Kudos
Hi @pdqld    Thank you for contacting community.   I see you would like to set up recurring payment to an individual. I want to inform you that you will only be able to set automatic or recurring payments with a merchant who has that option made available on their account. For an individual account I am afraid there is no such option.   Thank you Punith ... View more

Re: Automatic payment?

by PayPal Employee pkkh in Transactions
‎Mar-09-2022 04:24 PM
‎Mar-09-2022 04:24 PM
Hi @BBPanel    Thank you for contacting community.   I see you have questions about a payment that was taken out automatically. I believe you have set up a billing agreement with the merchant which allows this and want to inform you that they do not have your login credentials. PayPal automatically sends the payment to them on the particular date every cycle. You can cancel I or make changes to it, you can refer to the article for more information. I hope this helps.   Thank you Punith ... View more

Re: how to resolve this Sorry, we couldn’t confirm...

by PayPal Employee pkkh in Managing Account
‎Mar-09-2022 04:19 PM
‎Mar-09-2022 04:19 PM
Hi @mudriz    Thank you for contacting community.   I see you're facing issues logging in. When you receive such error message, you may have to contact over the phone and verify few details. Here's how: Go to the Contact Us page by visiting our website < Select Password and account access < Select Login problems < Call Us Icon. You will be able to find the number. I hope this helps.   Thank you, Punith ... View more

Re: Cant send

by PayPal Employee pkkh in Transactions
‎Feb-27-2022 04:52 PM
‎Feb-27-2022 04:52 PM
Hi @Tristan102    Thank you for contacting community.   I see you're concerned about not being able to complete a transaction through PayPal. There are several reasons why a payment could be denied. Few of them are listed in the Article. If you still have question, you can contact us directly over the phone or message center and have a specialist look into your account.   Thank you Punith ... View more

Re: Money was withdrawn form the bank account by P...

by PayPal Employee pkkh in Transactions
‎Feb-27-2022 04:41 PM
‎Feb-27-2022 04:41 PM
Hi @Mahdialenezi949    Thank you for contacting community.   I see you've questions about not seeing a transaction on your PayPal account. This usually happens when you complete the transaction directly using your card or bank account without logging in to your PayPal account. However, you should have still received a confirmation email from PayPal.   Thank you, Punith ... View more

Re: Cannot change payment method on a particular s...

by PayPal Employee pkkh in Transactions
‎Feb-27-2022 04:25 PM
‎Feb-27-2022 04:25 PM
Hi @dcarle01    Thank you for contacting community.   I see you're facing issues changing payment method. You may need to cancel this Billing Agreement and set up a new Billing Agreement to change the payment method.    Thank you Punith ... View more

Re: International regulations error

by PayPal Employee pkkh in Managing Account
‎Feb-27-2022 04:10 PM
‎Feb-27-2022 04:10 PM
Hi @Edgardoperez405    Thank you for contacting community.   I see you've questions about verifying your account and completing a transaction. In this case, you can contact PayPal over the phone or message center. A specialist will look into your account and help you. You can visit the Website and click on Contact option at the bottom of the page and choose available options.   Thank you Punith ... View more
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