pkkh

pkkh · ‎May-10-2022

Hi whats-happenin, Thank you for contacting community. I understand sometimes while paying for a transaction, you are not seeing certain banks or cards during check out. When you face such issues, make sure the card or the bank is correctly linked with PayPal. Also, certain merchants and certain accounts do not accept particular banks or cards, this is when you get asked to add a different bank or card in order to complete the payment. Thank you, Punith

pkkh · ‎May-10-2022

Hi Ghina22, Thank you for contacting community. I see you're concerned about a withdrawal to your bank. In this case, login to your PayPal account and under Activity page check the status of the transaction. If it is showing 'Pending' then it means the transaction is in review. If it shows as 'Completed', it means it has gone through successfully and ideally you should receive the funds within 5 business days. If there is a delay, check with the bank once and then contact us over phone or message center to receive further help: https://www.paypal.com/id/smarthelp/contact-us. Thank you, Punith

pkkh · ‎May-10-2022

Hi Marjosteri Thank you for contacting community. I see you would like to turn off the Authenticator on your account. Here’s how to turn off 2-Step Verification: Click on Settings icon next to “Log out”. Click Security. Click Update next to “2-step Verification”. If the 2-step verification is on you can "Turn Off". Click Turn Off to de-activate 2-Step Verification. I hope this helps. Thank you Punith

pkkh · ‎Apr-30-2022

Hi @ShamnasPurayil Thank you for contacting community. I see you would like to get a PayPal ID. I want to inform you that there are no PayPal IDs or account number, you can use your email, phone number or PayPal.Me link in order to send or receive payments. Thank you Punith

pkkh · ‎Apr-29-2022

Hi @Svaara Thank you for contacting community. I see you're facing issues verifying your email. If you still face issues, try to clear cache, cookies or try using a different computer. If you are unable to verify the email, please contact us over the phone or message center and a specialist will be able to help you. -Punith Thank you Punith

pkkh · ‎Apr-23-2022

Hi @Dee208 Thank you for contacting community. I see you've questions about making a sale using PayPal. When you make a sale, you can send and Invoice to the buyer and they can pay you using the same. The funds will be received in your PayPal account first, which can later be withdrawn to card or bank. You will receive both email and notification from PayPal. To add tracking details, you need to add them in the transaction itself and the buyer will be notified about the same. I hope this helps. Thank you Punith

pkkh · ‎Apr-23-2022

Hi @Rza88 Thank you for contacting community. I see you've questions about receiving money. In order to receive money to your PayPal account, you can either share your email or phone number with the recipient or send them an invoice or money request. They can use this information to pay you. For more details, you can refer to the Article. If you face any issues, please Contact us over the phone or message center. I hope this helps. Thank you Punith

pkkh · ‎Apr-23-2022

Hi @JPunts Thank you for contacting community. I see you would like to delete people listed in your PayPal account. For this, you can follow the instructions mentioned in the Article and to block the users, please follow instructions mentioned in this Article. I hope this helps. Thank you Punith

pkkh · ‎Apr-17-2022

Hi @Ruslan0908 Thank you for contacting community. I see you've questions about transferring funds. You can use your card, bank or PayPal balance in order to fund a payment. However, this payment goes to the recipient's PayPal balance which they can later transfer to their bank or card. You cannot directly transfer the funds to their card. For more information, please refer to the following Article. Thank you Punith

pkkh · ‎Apr-17-2022

Hi @suchishen_31 Thank you for contacting community. I see you've questions about a payment you're supposed receive. When ever you receive a payment into your PayPal account, you should be able to see it in the Activity page and also should receive an email confirmation with the transaction details. If you're unable to verify this, please get in touch with the sender and ask them how they have sent the payment. Also, cross check if they are sending the payment to correct email/phone number. For more information, please refer to the Article about receiving money. Thank you Punith

pkkh · ‎Apr-17-2022

Hi @Maecambia Thank you for contacting community. I see you've questions about an email you've received. If you have received an email from PayPal, you will be able to see the email on your PayPal account as well and if you have received a payment, you should be able to see it in the Activity page. In this case, please refer to the Article for more information. Also, I would suggest you to contact us via phone or message center to have this confirmed. I hope this helps. Thank you Punith

pkkh · ‎Apr-17-2022

Hi @Ianessexlogs Thank you for contacting community. I see you're concerned about receiving a fee summary. You should be able to download your transactions and review the fee details there. Please refer to the instructions mentioned in the Article. For more information on fees, you can refer to the Fee page on the website. Thank you Punith

pkkh · ‎Apr-15-2022

Hi @Will_Car Thank you for contacting community. I see you're concerned about completing a transaction using your card. I believe there is a security check-in place and the system is not letting the transactions go through, in such cases you will have to add a different card or bank in order to complete the transaction or wait for 48 to 72 hours as this could refresh the security system. If you still face issues contact us over the website or call. Also, refer to the instructions mentioned in the Article. I hope this helps. Thank you Punith

pkkh · ‎Apr-15-2022

Hi @Lenni3 Thank you for contacting community. I see you've questions about a payment that you're supposed to receive. When ever you receive money through PayPal, you should receive an email confirmation and also should be able to see the payment in the PayPal Activity page. If you're unable to verify this, please contact the sender and check with them if they have sent the payment to correct email/phone number. You can also refer to the Article for more information. I hope this helps. Thank you Punith

pkkh · ‎Apr-15-2022

Hi @johnl56 Thank you for contacting community. I see you're facing issues while logging in to your account due to Authenticator app. In this case, please contact PayPal over the phone and have this corrected. Here's how : GO to Contact us option by visiting the Website< Login problems< Password issue< Call us< choose call without logging in option. You will be able to find the number to contact. I hope this helps. Thank you Punith

pkkh · ‎Mar-24-2022

Hi @Thando_90 Thank you for contacting community. I see you're facing issues linking your card with PayPal. Please follow the instructions mentioned in the Article. If you still face issues, contact PayPal over the phone or message center and a specialist will be able to help you. Thank you Punith

pkkh · ‎Mar-24-2022

Hi @omaronweb Thank you for contacting community. I see you would like to get a universal link for "How to cancel Automatic payments?". You can share: https://www.paypal.com/smarthelp/article/what-is-an-automatic-payment-and-how-do-i-cancel-or-update-one-faq2254?app=searchAutoComplete with the customers and it will update according to their country. I hope this helps. Thank you Punith

pkkh · ‎Mar-24-2022

Hi @CyberZena Thank you for contacting community. I see you've questions about withdrawing funds to your card. I want to inform you that you will only be able to withdraw funds to certain eligible Debit cards. You can follow the instructions mentioned and refer to the article for confirming the cards. If you still face issues, contact PayPal over the phone or message center and a specialist will be able to help you. Thank you Punith

pkkh · ‎Mar-24-2022

Hi @DH40 Thank you for contacting community. I see you're concerned about a pay in 3 payment that you have made. Please login to your account and under Activity page, check the status of the transaction, if it is showing as pending then please contact the merchant and ask them to cancel the payment. Once they cancel the payment the funds will be refunded back to your account within 3 to 5 days. I hope this helps. Thank you Punith

pkkh · ‎Mar-24-2022

Hi @Robert359 Thank you for contacting community. I see you need help confirming your email. In this case, please follow the instructions mentioned in the Article. If you still face issues, please contact PayPal over the phone or message center so that a specialist can help you confirm the email. Thank you Punith

pkkh · ‎Mar-13-2022

Hi @HipShoBob Thank you for contacting Community. I see you've questions about a guest check out transaction you've made. If the transaction failed or if a refund was issued, it always goes back to the original funding source used. In this case, the funds should have gone to your card. It might take 5 to 30 days for the funds to reflect in your card. You can check with your card provider if there was a deduction and also about the refund. If you receive no help from them then you can contact PayPal by Visiting the Website and clicking on the Contact option. I hope this helps. Thank you Punith

pkkh · ‎Mar-13-2022

Hi @Bel_77 Thank you for contacting community. I see you would like to know about how to verify your PayPal account. Your PayPal account can be verified if you confirm your email, phone number and link your Bank account. For more information you can refer to the Article. I hope this helps. Thank you Punith

pkkh · ‎Mar-13-2022

Hi @chendra Thank you for contacting PayPal community. I see you're facing issues accessing your account. In this case it might be necessary to contact over the phone and verify few details. You can find the number by Visiting our Website< Contact Us< Password and account access < Login problems< Call Us Icon . I hope this helps. Thank you Punith

pkkh · ‎Mar-09-2022

Hi @pdqld Thank you for contacting community. I see you would like to set up recurring payment to an individual. I want to inform you that you will only be able to set automatic or recurring payments with a merchant who has that option made available on their account. For an individual account I am afraid there is no such option. Thank you Punith

pkkh · ‎Mar-09-2022

Hi @BBPanel Thank you for contacting community. I see you have questions about a payment that was taken out automatically. I believe you have set up a billing agreement with the merchant which allows this and want to inform you that they do not have your login credentials. PayPal automatically sends the payment to them on the particular date every cycle. You can cancel I or make changes to it, you can refer to the article for more information. I hope this helps. Thank you Punith

pkkh · ‎Mar-09-2022

Hi @mudriz Thank you for contacting community. I see you're facing issues logging in. When you receive such error message, you may have to contact over the phone and verify few details. Here's how: Go to the Contact Us page by visiting our website < Select Password and account access < Select Login problems < Call Us Icon. You will be able to find the number. I hope this helps. Thank you, Punith

pkkh · ‎Feb-27-2022

Hi @Tristan102 Thank you for contacting community. I see you're concerned about not being able to complete a transaction through PayPal. There are several reasons why a payment could be denied. Few of them are listed in the Article. If you still have question, you can contact us directly over the phone or message center and have a specialist look into your account. Thank you Punith

pkkh · ‎Feb-27-2022

Hi @Mahdialenezi949 Thank you for contacting community. I see you've questions about not seeing a transaction on your PayPal account. This usually happens when you complete the transaction directly using your card or bank account without logging in to your PayPal account. However, you should have still received a confirmation email from PayPal. Thank you, Punith

pkkh · ‎Feb-27-2022

Hi @dcarle01 Thank you for contacting community. I see you're facing issues changing payment method. You may need to cancel this Billing Agreement and set up a new Billing Agreement to change the payment method. Thank you Punith

pkkh · ‎Feb-27-2022

Hi @Edgardoperez405 Thank you for contacting community. I see you've questions about verifying your account and completing a transaction. In this case, you can contact PayPal over the phone or message center. A specialist will look into your account and help you. You can visit the Website and click on Contact option at the bottom of the page and choose available options. Thank you Punith

pkkh

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